Industrial Field Service Technician — On-Site Uptime Pro

Sagent LLC; Nashville (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Sagent LLC in Nashville, TN is seeking a Field Service Technician for industrial systems to perform on-site repairs, calibrations, and preventive maintenance of weighing and wrapping equipment in retail environments.

You will travel within the service territory, install equipment, troubleshoot electrical, mechanical, software issues, and document service activity while delivering excellent customer service.

Qualifications

• Associate degree in technical discipline or equivalent combination preferred.
• Experience installing, repairing, or servicing processor-controlled or PC-based equipment.
• Five (5) years of relevant experience in engineering, electronics, instrumentation, IT, or electromechanical repair (or an equivalent combination of education and experience) highly preferred.
• One (1) to three (3) years of electro-mechanical repair experience highly preferred.
• Customer-facing or field service experience preferred.
• Valid driver’s license with a clean driving record (MVR required).
• Ability to pass a criminal background check and pre-employment drug screening.
• Residence within the assigned service territory.
• Ability to travel overnight, including occasional nationwide air travel and temporary support of other regions or customer locations as needed (typically ~10%; may reach or exceed 25% based on operational and business needs).

Responsibilities

• Perform on-site repairs, installations, calibrations, and preventative maintenance on customer equipment in accordance with company standards and applicable regulatory requirements
• Troubleshoot mechanical, electrical, software, and PC-based issues, including module-level diagnostics
• Configure, network, and troubleshoot wired and wireless devices
• Communicate effectively with customers, clearly explaining findings, next steps, and service work performed
• Travel within the assigned service territory; participate in a rotational on-call schedule (typically home nightly)
• Maintain an accurate personal inventory of service parts; complete annual counts with less than 5% variance
• Accurately document all service activity and close work orders in a timely manner
• Submit expense reports and required paperwork promptly
• Maintain company-issued equipment including tools, laptop, phone, and test devices
• Follow all safety, quality, and regulatory requirements, including applicable Weights & Measures procedures
• Assist and collaborate with the Scheduling Analyst, Service Support Team, and field colleagues
• Provide detailed problem analysis when escalating issues to higher-level technical personnel
• Maintain strong professional relationships with customers, colleagues, sales teams, and leadership
• Maintain accurate daily timekeeping and activity punches
• Participate in the regional on-call rotation
• Perform other related duties as assigned

Skills

Strong mechanical aptitude

Technical problem-solving

Windows/Linux knowledge

TCP/IP networks

Customer-facing

Microsoft Office

Education

Associate degree in technical discipline

Tools

Proprietary service software

Diagnostic tools

Job description

Sagent LLC in Nashville, TN is seeking a Field Service Technician for industrial systems to perform on-site repairs, calibrations, and preventive maintenance of weighing and wrapping equipment in retail environments.

You will travel within the service territory, install equipment, troubleshoot electrical, mechanical, software issues, and document service activity while delivering excellent customer service.