Industrial Field Service Specialist – Pittsburgh Area

DuBois Chemicals, Inc.; Pittsburgh (Allegheny County); Remote; USD 42,000 - 60,000; Full time

Job summary

DuBois Chemicals, Inc. is seeking a Service Representative to support the greater Pittsburgh area. You will provide technical service across fleet wash, surface treatment, and industrial customers, focusing on reducing operating costs and exceeding expectations.

The role requires 2+ years of mechanical, chemical, or industrial experience, strong communication skills, and the ability to travel up to 25% including overnight trips. Proficiency in CRM and Microsoft Office is expected.

Qualifications

• Excellent verbal and written communication skills.
• Strong time management and attention to detail.
• Mechanical aptitude with electrical and pipefitting knowledge preferred.
• Proficient in Microsoft Office and CRM tools.
• Ability to travel up to 25% including overnight travel.
• Strong customer focus and problem solving.

Responsibilities

• Provide effective technical service to support product applications at customer sites and ensure satisfaction.
• Manage multiple customers across the greater Pittsburgh geography using diverse product lines.
• Assist customers with inquiries, information, and support to ensure satisfaction and retention.
• Perform on-site testing, equipment repair, and inventory management with value-added service.
• Record findings, communicate issues, and offer recommendations for improvements.
• Learn and assist with DuBois eTools, System Surveys and Cost Calculators.
• Enter service data into analytics systems including test results and readings.
• Travel to assigned customers to conduct service audits.

Skills

Communication

Time management

Mechanical aptitude

CRM experience

Microsoft Office

Customer focus

Team collaboration

Tools

CRM software

Microsoft Office

Analytics tools

Job description

DuBois Chemicals, Inc. is seeking a Service Representative to support the greater Pittsburgh area. You will provide technical service across fleet wash, surface treatment, and industrial customers, focusing on reducing operating costs and exceeding expectations.

The role requires 2+ years of mechanical, chemical, or industrial experience, strong communication skills, and the ability to travel up to 25% including overnight trips. Proficiency in CRM and Microsoft Office is expected.