Service Representative- Mechanical - Greater Pittsburgh area

DuBois Chemicals; Pittsburgh (Allegheny County); Remote; USD 42,000 - 60,000; Full time

Job summary

DuBois Chemicals, Inc. is seeking a Service Representative to support the greater Pittsburgh area. You will provide technical service across fleet wash, surface treatment, and industrial customers, focusing on reducing operating costs and exceeding expectations.

The role requires 2+ years of mechanical, chemical, or industrial experience, strong communication skills, and the ability to travel up to 25% including overnight trips. Proficiency in CRM and Microsoft Office is expected.

Qualifications

• Excellent verbal and written communication skills.
• Strong time management and attention to detail.
• Mechanical aptitude with electrical and pipefitting knowledge preferred.
• Proficient in Microsoft Office and CRM tools.
• Ability to travel up to 25% including overnight travel.
• Strong customer focus and problem solving.

Responsibilities

• Provide effective technical service to support product applications at customer sites and ensure satisfaction.
• Manage multiple customers across the greater Pittsburgh geography using diverse product lines.
• Assist customers with inquiries, information, and support to ensure satisfaction and retention.
• Perform on-site testing, equipment repair, and inventory management with value-added service.
• Record findings, communicate issues, and offer recommendations for improvements.
• Learn and assist with DuBois eTools, System Surveys and Cost Calculators.
• Enter service data into analytics systems including test results and readings.
• Travel to assigned customers to conduct service audits.

Skills

Communication

Time management

Mechanical aptitude

CRM experience

Microsoft Office

Customer focus

Team collaboration

Tools

CRM software

Microsoft Office

Analytics tools

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.POSITION SUMMARY:DuBois Chemicals is looking for a high performing Service Representative to support the greater Pittsburgh area. Responsible for providing solutions to our fleet wash, surface treatment and industrial customers by focusing on lowering their total operating costs and consistently exceeding their expectations using our diverse product lines and multiple channels to the market. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.DuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. Our scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers’ needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect.KEY RESPONSIBILITIES:Effective technical service to support product application at customer’s sites and create superior account satisfaction and retention.Manage multiple customers across given geography that utilize a variety of product lines.Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction.Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service.Ability to report, document communicate findings, abnormal conditions and offer recommendations.Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assist with improving processes.Effectively communicate and collaborate with team members, as well as other cross functional support employees.Learn and assist with DuBois eTools, System Surveys and Cost Calculators.Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service.Travel to assigned customers to conduct service audits. Must be able to perform the essential functions of this position with or without reasonable accommodations.MINIMUM QUALIFICATIONS:2+ years of mechanical, chemical, or industrial experience.MUST LIVE IN THE GREATER PITTSBURGH AREAMechanical Aptitude in electrical and pipefitting preferred.Strong time management skills with attention to detail.Ability to understand the products and services offered by the company.Excellent oral and written communication skills.Proficient in performing technical/mechanical on-site testing.Ability to adjust to various customer needs and situations.Ability to work independently with minimal supervision.Proficient in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools.Ability to travel up to 25% including overnight travel.DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.