Industrial Field Service Engineer - Travel-Ready & Impact

Top Echelon Software LLC

Addison (IL)

On-site

USD 70,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

BCBS

401K match

All travel expenses covered

Job summary

Top Echelon Software LLC is seeking a technically adept Field Service Engineer to install, calibrate, troubleshoot, and repair custom industrial equipment. You will diagnose issues across electrical, hydraulic, pneumatic, and mechanical systems while training customer personnel and building strong relationships on site.

Travel 3–4 days per week (70% domestic, some international), reading schematics, using diagnostic tools, and supporting service improvements.

Qualifications

2+ years of hands‑on maintenance, field service or industrial technical experience on equipment
Working knowledge of hydraulics, pneumatics, and mechanical systems
Ability to read schematics and work confidently with diagnostic tools and meters
BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered
Polished, professional communication skills with a consultative approach in customer‑facing situations
Comfortable identifying and discussing service opportunities directly with clients
Organized and self‑directed, able to manage a full schedule with minimal oversight
Willing to travel approximately 3-4 days / week, 70% domestically, with occasional international trips
Valid driver's license and passport, or ability to obtain both

Responsibilities

Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom‑built testing and industrial equipment
Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
Provide hands‑on training to customer personnel covering proper operation, maintenance, and safety procedures
Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
Relay field observations and customer feedback to internal teams to support product and service improvements
Assist with in‑house assembly and equipment testing during non‑travel periods