Industrial ERGO & Specialty Accounts Manager

Ingersoll Rand; Raleigh (NC); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Ingersoll Rand is seeking a Specialty Commercial Account Manager for ERGO & Industrial to join the Southern Pines, NC manufacturing site. You will manage specialty accounts, drive growth and oversee projects from quote through delivery.

The role emphasizes relationship-building, vendor management, and proactive communication with distributors and customers in a hybrid on-site setting.

Qualifications

• 3+ years in Industrial Sales, Account Management or Customer Service in a manufacturing setting.
• Experience coordinating with cross-functional teams and vendors.
• Strong communication, problem-solving and documentation skills.

Responsibilities

• Serve as the primary contact for specialty ERGO and custom orders and grow accounts.
• Drive account growth by identifying expansion opportunities and leading reviews.
• Manage vendor and customer relationships for on-time delivery and satisfaction.
• Review quotes, convert opportunities to orders, and oversee custom projects.
• Coordinate with Operations, Production, Quality, Sales and Marketing to align resources.
• Maintain order docs, schedules, shipment records and sales activity reporting.
• Analyze demand, forecasting data and SKU performance for planning efficiency.
• Lead improvement initiatives and mentor team members in account coordination.

Skills

Communication skills

Problem-solving

Account management

Cross-functional collaboration

Data entry & documentation

Education

Bachelor's Degree in Business or Engineering

Tools

Oracle R12

Windchill

Creo

Salesforce

Microsoft Excel

Job description

Ingersoll Rand is seeking a Specialty Commercial Account Manager for ERGO & Industrial to join the Southern Pines, NC manufacturing site. You will manage specialty accounts, drive growth and oversee projects from quote through delivery.

The role emphasizes relationship-building, vendor management, and proactive communication with distributors and customers in a hybrid on-site setting.