Specialty Sales Account Manager

Ingersoll Rand; Raleigh (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

Ingersoll Rand is seeking a Specialty Commercial Account Manager for ERGO & Industrial to join the Southern Pines, NC manufacturing site. You will manage specialty accounts, drive growth and oversee projects from quote through delivery.

The role emphasizes relationship-building, vendor management, and proactive communication with distributors and customers in a hybrid on-site setting.

Qualifications

• 3+ years in Industrial Sales, Account Management or Customer Service in a manufacturing setting.
• Experience coordinating with cross-functional teams and vendors.
• Strong communication, problem-solving and documentation skills.

Responsibilities

• Serve as the primary contact for specialty ERGO and custom orders and grow accounts.
• Drive account growth by identifying expansion opportunities and leading reviews.
• Manage vendor and customer relationships for on-time delivery and satisfaction.
• Review quotes, convert opportunities to orders, and oversee custom projects.
• Coordinate with Operations, Production, Quality, Sales and Marketing to align resources.
• Maintain order docs, schedules, shipment records and sales activity reporting.
• Analyze demand, forecasting data and SKU performance for planning efficiency.
• Lead improvement initiatives and mentor team members in account coordination.

Skills

Communication skills

Problem-solving

Account management

Cross-functional collaboration

Data entry & documentation

Education

Bachelor's Degree in Business or Engineering

Tools

Oracle R12

Windchill

Creo

Salesforce

Microsoft Excel

Job description

Overview

Job Title: Specialty Sales Account Manager - ERGO & Industrial

Location: Southern Pines, NC - Onsite

About Us

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Overview

Power Tools and Lifting Equipment division of Ingersoll Rand has an opportunity to join the Commercial Sales Team as a Specialty Commercial Account Manager. We are committed to building strong partnerships — both with our distributors, customers and our cross-functional teams. This position will be responsible for relationship-building, project management, vendor management, problem-solving, and delivering exceptional customer experience.

In this role, you will serve as the primary point of contact for specialty, ERGO and custom order process and will ensure smooth order execution, proactive communication, project management and long-term account growth. In addition, the position will be asked to assist with problem solving for products manufactured within the company and with vendors. This position will be a hybrid position and will work on site at the Southern Pines, NC manufacturing plant 3 days each week.

Responsibilities

• Manage client accounts as the primary point of contact, ensuring clear communication, proactive support, and strong long-term relationships.
• Drive account growth by identifying expansion opportunities, leading account reviews, and enhancing product and service offerings.
• Oversee vendor and customer relationships to ensure timely product delivery and high customer satisfaction.
• Review quotes, convert opportunities into orders, and manage custom-order projects from initiation through delivery.
• Coordinate with Operations, Production, Quality, Sales, and Marketing to align resources, schedules, and customer priorities.
• Maintain accurate order documentation, production schedules, shipment records, and sales activity reporting.
• Analyze customer demand, order trends, forecasting data, and SKU performance to support planning and operational efficiency.
• Lead continuous improvement initiatives, support cross-functional project execution, and mentor team members involved in account coordination.

Requirements

• 3+ years of work experience within an Industrial Sales, Account Management or Customer Service within a Manufacturing environment

Core Competences

• Excellent communication skills, both written and verbal
• Customer service mindset with strong problem-solving and conflict resolution skills
• Detail-oriented, especially with data entry, tracking, and documentation
• Collaborative and team-focused, with the ability to work across departments
• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire. Oracle experience a plus

Preferences

• Bachelor's Degree in Business, Engineering or a related field preferred.
• System experience, Oracle r12, Windchill, Creo, Microsoft Excel and Salesforce experience preferred
• Industrial tool, hoist or parts experience preferred

Travel & Work Arrangements/Requirements

• This position will be based in Southern Pines, NC
• Local travel to vendor sites

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.