Manager, Industrial Engineering

BJ's Wholesale Club; Marlborough (MA); Hybrid; USD 128,500 - 164,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous PTO

Health Benefits

Job summary

BJ’s Wholesale Club is seeking an Industrial Engineering Manager in Marlborough, MA to design and lead initiatives that improve sales, labor productivity, and efficiency across stores and digital channels. You will partner with cross-functional teams to optimize processes, reduce costs, and enhance the member experience, applying Lean Six Sigma, data analytics, and agile methods.

Hybrid role with in-office Tue-Thu at Club Support Center; remote Mon-Fri.

Qualifications

• Bachelor’s or Master’s degree in Industrial Engineering, Operations Research, Retail Management, or related field.

Responsibilities

• Identify and implement process improvements to increase sales conversion, basket size, and member retention across in-club and digital channels.
• Analyze store operations including staffing, checkout efficiency, inventory flow, and merchandising execution to improve productivity and profitability.
• Enhance digital platform functionality by streamlining order fulfillment, site/app navigation, and reducing friction in online purchasing.
• Lead time and motion studies, labor standards development, and workflow reengineering to improve throughput and reduce waste.
• Translate operational data and member insights into actionable strategies aligned with business goals.
• Apply Lean, Six Sigma, and Agile methodologies to enhance speed, accuracy, and customer satisfaction.
• Present findings and ROI to senior leadership and guide change management and implementation.
• Collaborate with merchandising, marketing, IT, supply chain, and store operations to align engineering solutions with priorities.
• Mentor and manage a team of engineers and analysts to foster continuous improvement and accountability.
• Manage a portfolio of projects across departments, ensuring timely execution and budget adherence.

Skills

Leadership

Communication

Stakeholder engagement

Travel readiness

Lean Six Sigma

Education

Bachelor’s or Master’s degree in Industrial Engineering, Operations Research, Retail Management, or related field

Tools

SQL

Python

Tableau

MS Project

Asana

Jira

Job description

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you’re stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you’re stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*
• Eligibility requirements vary by position.

BJ’s Wholesale Club is seeking an innovative and results-driven Industrial Engineering Manager to design and lead initiatives that drive measurable improvements in sales performance, labor productivity, and operational efficiency across our retail stores and digital channels. This role requires a unique blend of strategic thinking, analytical expertise, and practical leadership, with the ability to translate complex business challenges into scalable, data-backed solutions.

The Industrial Engineering Manager will partner with cross-functional teams to optimize processes, reduce costs, and enhance the member experience, while fostering a culture of continuous improvement in a dynamic, member-centric environment.

Key Responsibilities

• Identify and implement process improvements that increase sales conversion, basket size, and member retention across in-club and digital channels.
• Analyze store operations—including staffing models, checkout efficiency, inventory flow, and merchandising execution—to uncover opportunities for productivity and profitability.
• Enhance digital platform functionality by streamlining order fulfillment, improving site/app navigation, and reducing friction in the online purchase journey.
• Lead time and motion studies, labor standards development, and workflow reengineering to improve throughput and reduce waste.
• Translate operational data and member behavior insights into actionable strategies aligned with business goals.
• Apply Lean, Six Sigma, and Agile methodologies to enhance speed, accuracy, and customer satisfaction.
• Present findings and recommendations to senior leadership, provide detailed cost benefit analysis and/or ROI, guide change management and implementation efforts.
• Collaborate cross-functionally with merchandising, marketing, IT, supply chain, and store operations to align engineering solutions with strategic priorities.
• Mentor and manage a team of engineers and analysts, fostering a culture of continuous improvement, accountability, and innovation.
• Manage a portfolio of projects across departments, ensuring timely execution, budget adherence, and measurable impact on key performance indicators.

Qualifications

• Bachelor’s or Master’s degree in Industrial Engineering, Operations Research, Retail Management, or related field
• 7+ years of experience in retail operations, digital commerce, or consulting with a focus on process improvement and sales optimization
• Proven track record of leading initiatives in grocery, big-box, or warehouse club formats
• Strong proficiency in data analytics tools (SQL, Python, Tableau) and project management platforms (MS Project, Asana, Jira)
• Experience with labor standards, workforce management systems, and omnichannel retail analytics
• Certified in Lean Six Sigma (Green Belt or higher preferred)
• Excellent communication, leadership, and stakeholder engagement skills
• Willingness to travel to store locations and distribution centers as needed

This is a hybrid role. Tuesday through Thursday are in-office days at BJ’s Club Support Center in Marlborough, MA and Monday and Friday are remote days.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $128,500.00 - $164,000.00

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.