Industrial Customer Account Specialist

USA Rollerchain & Sprockets; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance options

Dental & vision coverage

Company-paid 401(k) contribution after

Paid time off

Job summary

Peak Industrial Group is hiring a Customer Account Representative in Clermont, FL. You will serve as the main contact for customers, respond to inquiries, and prepare quotes for power transmission products.

You’ll coordinate with vendors, manage orders from quote to delivery, and build strong long-term relationships with distributors and customers. The role requires strong communication, organization, and bilingual English/Spanish abilities.

Qualifications

• Experience in customer service, account management, inside sales, or a related role preferred.
• Strong written and verbal communication skills.
• Excellent organization, accuracy, and attention to detail.
• Consistent follow-up habits and a dependable work style.
• Ability to build professional, long-term customer relationships.
• Comfortable managing multiple quotes, customers, and priorities.
• Customer-first mindset with strong problem-solving skills.
• Coachable and willing to learn technical products.
• Familiarity with NetSuite, QuickBooks, or another ERP system is a plus.
• Industrial distribution, manufacturing, or power transmission experience is helpful but not required.
• Bilingual English and Spanish abilities are a plus.
• Positive, accountable, and team-oriented attitude.

Responsibilities

• Serve as a primary point of contact for Peak Industrial Group customers.
• Respond promptly to inquiries about products, pricing, availability, and orders.
• Prepare accurate quotes for standard and custom power transmission products.
• Provide fast response times expected by distributors and resellers.
• Build lasting customer relationships based on trust, responsiveness, and reliability.
• Follow up consistently on inquiries, quotes, orders, and customer needs.
• Coordinate with vendors to obtain pricing and confirm product availability.
• Communicate effectively between customers, suppliers, and internal team members.
• Manage customer orders from the initial quote through delivery.
• Provide status updates and help resolve order-related issues.

Skills

Customer service

Account management

Inside sales

Bilingual English & Spanish

Communication

Organization

Follow-up

ERP familiarity

Tools

NetSuite

QuickBooks

Job description

Peak Industrial Group is hiring a Customer Account Representative in Clermont, FL. You will serve as the main contact for customers, respond to inquiries, and prepare quotes for power transmission products.

You’ll coordinate with vendors, manage orders from quote to delivery, and build strong long-term relationships with distributors and customers. The role requires strong communication, organization, and bilingual English/Spanish abilities.