Industrial Customer Success & Solutions Specialist

E & R INDUSTRIAL SALES, INC.; Sterling Heights (MI); On-site; USD 42,000 - 55,000; Full time

Job summary

E & R Industrial Sales, Inc. is seeking an Industrial Customer Service Representative in Hanover, MD, with initial in-person training at our Trainer, PA location. The role supports customers through multiple channels and coordinates with account managers to deliver end-to-end service and solutions.

The position emphasizes relationship-building with customers, providing product information, processing orders, and resolving issues to drive loyalty and sales while maintaining high service standards.

Qualifications

• Minimum 1 year of customer service experience.
• Experience with inbound phone calls and multi-channel communication.
• Experience identifying opportunities to improve processes and customer relationships.

Responsibilities

• Handle inquiries via email, phone, and chat in a fast-paced environment.
• Assist customers with order placement, tracking, and returns.
• Resolve customer issues with courtesy, accuracy, and timely follow-up.
• Provide product and policy information to customers to aid decision making.
• Collaborate with internal teams to resolve root causes of problems.

Skills

Customer service

CRM systems

Multi-channel

Problem solving

Tools

CRM software

Job description

E & R Industrial Sales, Inc. is seeking an Industrial Customer Service Representative in Hanover, MD, with initial in-person training at our Trainer, PA location. The role supports customers through multiple channels and coordinates with account managers to deliver end-to-end service and solutions.

The position emphasizes relationship-building with customers, providing product information, processing orders, and resolving issues to drive loyalty and sales while maintaining high service standards.