Industrial Customer Service Specialist

Robroy® Industries; Belding (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance including HSA

Dental Insurance

Vision Insurance

Paid Time Off

Excellent 401(k) plan with matching

Tuition reimbursement

Job summary

Robroy Industries in Michigan seeks a friendly customer service team member for our Belding office. You will support customers and vendors, learn our product portfolio, and assist the inside sales team to ensure accurate orders.

This non-sales role focuses on professional phone and email communication and using our case management and ERP/ticketing tools. Training is provided to help you grow with the team.

Qualifications

• Customer service or inside sales experience.
• Able to speak professionally by phone and email.
• Willing to learn product portfolio and deliver outstanding service.

Responsibilities

• Guide customers to best solutions for their requirements.
• Respond to customer inquiries via phone and email.

Skills

Customer service

Inside sales

Phone communication

CRM experience

ERP experience

Organized

Tools

CRM software

ERP systems

Ticketing system

Job description

Robroy Industries in Michigan seeks a friendly customer service team member for our Belding office. You will support customers and vendors, learn our product portfolio, and assist the inside sales team to ensure accurate orders.

This non-sales role focuses on professional phone and email communication and using our case management and ERP/ticketing tools. Training is provided to help you grow with the team.