Industrial Customer Support Specialist

Dodge Industrial, Inc.; Simpsonville (SC); On-site; USD 36,000 - 52,000; Full time

Job summary

RBC Bearings seeks a Customer Support Representative in Simpsonville, SC to provide exceptional service to distributors, OEMs, and end users while supporting field sales engineers. You will manage inquiries, process orders, and resolve issues as the central contact point for the company’s North American and international customers.

The role emphasizes teamwork, attention to safety, and adherence to internal processes.

Qualifications

• Proficiency in SAP, Salesforce, Microsoft Office, SharePoint, DeliveryData, Kronos, UKG, and other internal tools.
• Ability to organize, prioritize, and manage competing priorities.
• Strong problem-solving and critical thinking skills.
• Effective interpersonal skills for collaboration.

Responsibilities

• Facilitate the order process from beginning to end for distributors, OEMs, and sales engineers.
• Answer basic technical questions using available resources.
• Act as liaison between customers and field sales with various departments.
• Expedite orders to meet customer demands.
• Provide effective verbal and written communication.
• Utilize problem-solving skills and show empathy to customers.

Skills

Customer service

Problem solving

Interpersonal skills

Time management

Multichannel support

Prioritization

Bilingual

Education

High School Diploma

Bachelor’s degree

Tools

SAP

Salesforce

Microsoft Office

SharePoint

DeliveryData

Kronos

UKG

Job description

RBC Bearings seeks a Customer Support Representative in Simpsonville, SC to provide exceptional service to distributors, OEMs, and end users while supporting field sales engineers. You will manage inquiries, process orders, and resolve issues as the central contact point for the company’s North American and international customers.

The role emphasizes teamwork, attention to safety, and adherence to internal processes.