Branch Operations Associate - Counter & Warehouse Production

MFCP - Motion & Flow Control Products, Inc.; Aurora (CO); On-site; USD 28,000 - 34,000; Full time

Job summary

MFCP - Motion & Flow Control Products, Inc. seeks a versatile Branch Operations Assistant to support daily counter/phone service and warehouse activities.

You will process orders, stock inventory, build hose assemblies, and prepare shipments for pickup or delivery in a fast-paced environment. Ideal candidates have a high school diploma, strong customer service skills, basic computer knowledge (Word/Excel/Outlook), and the ability to lift up to 70 pounds.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Basic computer proficiency including Word, Excel, and Outlook.
• Ability to lift up to 70 pounds and operate warehouse equipment.
• Forklift certification preferred; driving license may be required.
• Epicor Prophet 21 experience a plus.

Responsibilities

• Provide prompt, professional counter, phone, and electronic customer service.
• Process sales, quotes, and/or production orders in the system.
• Receive, inspect, stock, and verify incoming products.
• Pull, pick, and distribute product to fulfill orders.
• Build hose assemblies and perform quality checks.
• Package, label, and ship orders via national carriers or pickup.
• Support inventory control activities including cycle counts.
• Operate forklifts and other warehouse equipment in a safe manner.
• Maintain a safe, clean work area and adhere to safety policies.

Skills

Customer service

Communication skills

Detail-oriented

Math calculations

Multitasking

Forklift operation

Driving license

Team mindset

Education

High school diploma

Tools

Epicor Prophet 21

RF scanner

MS Office

Job description

Description

Supports daily branch operations by delivering exceptional counter/phone service while also performing warehouse and light production responsibilities. This role processes orders and transactions, receives stocks inventory, builds and quality-checks hose assemblies, and prepares products for customer pickup, local delivery, or shipment in a fast-paced, team-oriented industrial distribution environment.

Job Details

Supports daily branch operations by delivering exceptional counter/phone service while also performing warehouse and light production responsibilities. This role processes orders and transactions, receives stocks inventory, builds and quality-checks hose assemblies, and prepares products for customer pickup, local delivery, or shipment in a fast-paced, team-oriented industrial distribution environment.

Salary

$20 - $25 hourly | DOE

Primary

• Provide prompt, professional counter, phone, and electronic customer service; respond to inquiries, orders, and complaints using effective problem-solving.
• Provide accurate product and basic technical information; learn and apply product knowledge to support customer needs.
• Process sales, quotes, and/or production orders in the system; maintain accurate documentation, item locations, and required paperwork (including invoicing as applicable).
• Estimate and communicate order/delivery timelines based on inventory levels, supplier availability, and production schedules.
• Perform outbound follow-ups with customers via phone/email as needed.
• Receive, inspect, unload, and verify incoming products; receive items into the system and stock them to proper locations.
• Pull, pick, allocate, and distribute product to fulfill orders; operate RF scanner as required.
• Build hose assemblies; assist with testing and finishing; utilize applicable tools and machines; perform quality checks on assemblies before release.
• Package, label, shrink wrap, stage, and ship orders using approved methods (national carriers and customer pickup); ensure shipments are accurate and secure.
• Support inventory control activities including cycle counts; administer quality control to prevent damaged products from being received or shipped.
• Make local pickups and deliveries as assigned; communicate positively with customers, delivery personnel, and team members to ensure smooth flow of orders and product.
• Complete required safety and equipment training; operate forklifts and other warehouse equipment as needed and in compliance with safety standards.
• Maintain a safe, clean, and organized work area; comply with and enforce company rules, safety regulations, policies, and procedures.
• Perform other duties as assigned.

Education & Work Experience

• High school diploma or equivalent required; equivalent combination of education and experience may be considered.

Knowledge, Skills, And Abilities

• Excellent customer service and communication skills; ability to work effectively with a wide variety of people and personalities.
• Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced environment.
• Basic computer proficiency including Microsoft Word, Excel, and Outlook; willingness to learn new software programs (Epicor Prophet 21 experience a plus).
• Ability to perform basic math calculations accurately (add, subtract, multiply, divide).
• Mechanical aptitude; familiarity with industrial/hydraulic hose and fittings (Parker Hannifin experience a plus) preferred.
• Forklift certification (or ability to become certified) preferred.
• Valid driver's license with acceptable driving record (where driving is required).
• Regular, reliable, and punctual on-site attendance required.

Physical Demands And Work Environment

• Job requires frequent lifting up to 70 pounds.
• Stooping, reaching above shoulder level, pushing, pulling.
• Constantly walking/standing on cement flooring
• Climbing ladders as needed
• Working conditions involve a fast-paced warehouse/branch environment containing moving equipment, fluctuating temperature, and inventory in various storage arrangements.
• Local driving may be required for pickups and deliveries.

Additional Information

MFCP Participates in E-Verify