Industrial Customer Service Inside Sales Rep

Chase Staffing; Lithia Springs (GA); On-site; USD 30,000 - 34,000; Full time

Job summary

CHASE Staffing is seeking an experienced Customer Service and Sales Support Representative for a growing distribution company in the Lithia Springs, Douglasville, and Powder Springs area. This role supports the sales team and customers with product availability, order processing, pricing, shipping coordination, and delivery updates.

The ideal candidate is highly organized, detail-oriented, and comfortable managing phone calls, emails, orders, vendors, carriers, and multiple priorities throughout

Qualifications

• 2+ years of recent customer service experience in distribution/manufacturing.
• Experience with orders, pricing, and basic shipping coordination.
• Proficiency with MS Outlook, Word, and Excel; accurate data entry and typing ~60 WPM.

Responsibilities

• Assist sales representatives and customers with product availability, pricing, freight costs, and shipping dates.
• Obtain and communicate current product and shipping costs.
• Enter and process orders for stock and non-stock products; coordinate across warehouses.

Skills

Customer service

Order processing

Data entry

MS Office

Typing

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Sage ERP

MyCarrier

Job description

Customer Service & Sales Support Representative

Must have 2+ years of customer service experience for a distribution or manufacturing company.

Computer testing will be required Good math skills, pay attention to detail.

Lithia Springs / Douglasville / Powder Springs Area.

Pay: $22.00–$25.00 per hour, depending on experience.

Schedule: Monday–Friday, 8:00 AM–5:00 PM.

Position Type: Full-time, in-office.

Remote/Hybrid: Not available.

CHASE Staffing is seeking an experienced Customer Service and Sales Support Representative for a growing distribution company in the Lithia Springs, Douglasville, and Powder Springs area. This position supports the sales team and customers with product availability, order processing, pricing, shipping coordination, and delivery updates. The ideal candidate is highly organized, detail-oriented, professional, and comfortable managing phone calls, emails, orders, vendors, carriers, and multiple priorities throughout the day.

Industry Experience Required

Candidates must have recent customer service, order processing, sales support, or account management experience within a: Distribution company Manufacturing company Packaging, industrial products, or similar business-to-business environment Call center, medical, fast-food, and retail experience will not qualify for this position.

Key Responsibilities

• Assist sales representatives and customers with product availability, pricing, freight costs, and estimated shipping dates
• Obtain and communicate current product and shipping costs
• Enter and process orders for stock and non-stock products
• Coordinate orders across multiple warehouse locations
• Determine and schedule cost-effective shipping methods
• Communicate with vendors, customers, warehouses, and freight carriers
• Track shipments and provide customers with delivery updates
• Assist with freight claims, delivery issues, and order discrepancies
• Maintain accurate customer, order, pricing, and shipping information
• Manage incoming phone calls and emails while processing orders
• File paperwork and maintain an organized workspace
• Provide professional, timely, and accurate customer service

Required Qualifications

• At least 2–4 years of recent, relevant experience in a distribution or manufacturing company
• Experience with customer service, sales support, order entry, or account management
• Strong understanding of order processing, product availability, and shipping coordination
• Proficiency with Microsoft Outlook, Word, and Excel
• Ability to type approximately 60 words per minute
• Accurate 10-key/numeric data-entry skills
• Excellent written and verbal communication skillsAbility to multitask between phone calls, emails, order entry, and online vendor or carrier systems
• Strong attention to detail and organizational skills
• High school diploma or equivalent
• Ability to work in the office Monday through Friday, 8:00 AM–5:00 PM

Preferred Qualifications

• Experience working with ERP systems; SAGE experience is a plus
• Experience with transportation management systems; MyCarrier is a plus
• Knowledge of freight, logistics, packaging, or industrial products
• Experience supporting multiple warehouses or distribution locations
• Associate degree or higher is a plus

Additional Requirements

• Background check required
• Drug test required
• Ability to lift up to 25 pounds
• Ability to occasionally walk through a warehouse environment
• Reliable transportation and dependable attendance required
• No travel is required
• This is an in-office position. It is not remote or hybrid.

CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as a disabled veteran, marital status, or any other legally protected characteristic in accordance with applicable laws.

In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.

CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.