Industrial Customer Service Coordinator at G.Z.Q.S.O. Warren, MI

G.Z.Q.S.O.; Warren (MI); On-site; USD 28,929 - 31,684; Full time

Job summary

A manufacturing company in Warren, MI is seeking a full-time Customer Service Coordinator to assist in managing customer inquiries and orders. The ideal candidate has at least two years of customer support experience and is proficient in ERP systems like SAP. The role involves coordinating quotes, entering orders, and maintaining communication with customers. This position requires strong multitasking and communication skills.

Qualifications

• Minimum of two years’ proven customer support experience.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent written and oral communication skills.

Responsibilities

• Manage incoming inquiries for Industrial customer orders.
• Provide quotes for new inquiries and log in order tracking software.
• Enter customer orders into company MRP platform.

Skills

Customer support experience

Communication skills

Multi-tasking

Proficiency in Microsoft Office

Education

High school degree or GED

Tools

Sales Force

SAP or another ERP system

Job description

Industrial Customer Service Coordinator job at G.Z.Q.S.O.. Warren, MI.

Position: Customer Service Coordinator

Location: Warren, MI

Pay: $21 -$23 based off of experience

Shift: 1st shift.

We are looking for a full-time customer-oriented service representative to aid in the entering and quoting for Industrial customer needs.

KEY RESPONSIBILITIES

· Manages incoming inquiries for Industrial customer orders in (Sales Force)

· Provides quotes for new inquiries from price lists and logs in order tracking software (Sales Force)

· Enters customers’ orders into company MRP platform as well as maintains internal database or records

· Assists in the implementation of Industrial customer rebuild and return orders by providing RMA’s

· Effectively and courteously communicates with customers and sales representatives.

Requirements

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

The successful candidate will have proven experience:

· High school degree or GED required.

· A minimum of two years’ proven customer support experience or experience as a client service representative.

· Experience with SAP or another Enterprise Resource Planning (ERP) system.

· Ability to multi-task, prioritize, and manage time effectively.

· Proficient in the use of Microsoft Office software.

· Must possess excellent communication skills, both written and oral

· This position is subject to the International Traffic in Arms Regulations (ITAR). As a result, all applicants must be U.S. Persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., Green Card Holder