Industrial Coatings Field Technical Service Specialist

Hentzen Coatings

Milwaukee (WI)

On-site

USD 75,000 - 90,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Competitive benefits package

Generous PTO policy

401(k) Employer Match

Profit Sharing

Employee referral bonus program

Monthly employee food trucks

Job summary

Hentzen Coatings, Inc. seeks a Technical Service Representative - General Industrial to support sales by providing technical service activities related to coatings applications and formulation troubleshooting.

In this role you will respond to inquiries, lead line audits, train customers, and collaborate with the lab and sales to drive quality and customer success. A degree in a science field and 3–5 years of experience are preferred.

Qualifications

Bachelor's degree in Chemistry or Business preferred.
3–5 years' experience operating a liquid or powder paint line.
Strong communication and teamwork abilities are required.

Responsibilities

Respond to technical inquiries.
Documentation of customer visits and line audits.
Provide classroom and hands-on painter training for customers.
Assist customers and support sales in general coatings and application knowledge.
Recognize sales opportunities when engaging customers.
Lead trouble shooting activities at customers and coordinate with sales and laboratory.
Evaluate new products to ensure quality.
Assist lab with testing and application evaluations.
Assist with issues pertaining to the Powder and GI sales group.
Perform other miscellaneous duties as assigned.