Industrial Automation Solutions Engineer I

Inductive Automation LLC; Folsom (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% Employee Covered Health Care

Paid Time Off

401k with Match

World-Class Headquarters

Adjacent Nature Reserve

Job summary

Inductive Automation LLC in Folsom, California, is expanding to a new Columbia, Maryland office and seeking a Software Solutions Engineer I to work on-site with colleagues at our HQ. You’ll bridge Information Technology and Operational Technology while solving complex issues for customers and system integrators.

You’ll document progress, pursue Ignition certifications, and collaborate with Software Engineering to influence future releases.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or Mechatronics, or equivalent hands-on experience with SCADA systems.
• Comfort writing code (Java, Python, etc.) and SQL queries.
• Familiarity with relational databases (MS SQL Server, MySQL, Oracle).
• Experience with Windows, Linux, and macOS; command line skills are a plus.
• Comfort troubleshooting live alongside customers.
• Confidence learning unfamiliar subjects on the fly.
• Strong written and verbal communication, and the ability to listen, acknowledge frustration, and steer a tense situation toward a solution.
• Must be able to work on-site, Monday - Friday from 6:00 AM - 3:00 PM

Responsibilities

• Solving hard problems. Owning complex technical cases: writing and debugging different coding languages, tracking down root-cause architectural issues across platforms, and navigating issues spanning multiple layers and different technologies.
• Working directly with customers. Helping customers and system integrators by phone and email, whether they're technical or not, and keeping them informed while you work.
• Getting very good at root-cause analysis. Building diagnostic skills that will serve you for your whole career.
• Documenting as you go. Keeping clear records of ticket progress, issue breakdowns, and resolutions.
• Leaving your fingerprints on Ignition. Proposing enhancements, advocating for fixes, and partnering with Software Engineering to shape future releases.
• Growing with the work. Level I is the start of a path through the Senior Software Solutions Engineer role, where you'll take on the toughest cases and help train the next engineers in.
• Getting Ignition Certified. Completing Core and Gold Ignition certifications funded by Inductive Automation before touching a live customer system.
• Be part of a global team. Collaborating with colleagues at our Folsom, California headquarters and Australia branch.

Skills

Java

Python

SQL

Customer-facing

Troubleshooting

Education

Bachelor's degree or equivalent

Tools

SQL Server

MySQL

Oracle

Job description

Inductive Automation LLC in Folsom, California, is expanding to a new Columbia, Maryland office and seeking a Software Solutions Engineer I to work on-site with colleagues at our HQ. You’ll bridge Information Technology and Operational Technology while solving complex issues for customers and system integrators.

You’ll document progress, pursue Ignition certifications, and collaborate with Software Engineering to influence future releases.