Industrial Automation Software Solutions Engineer I

Inductive Automation; Columbia (MD); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

100% Employee Covered Health Care

Paid Time Off

401k with Match

World-Class Headquarters amenities

Adjacent Nature Reserve

Job summary

Inductive Automation in Columbia, MD is seeking a Software Solutions Engineer I to diagnose and resolve complex issues in real time, bridging IT and OT for customers and system integrators. You’ll own root-cause analysis, document progress, and partner with Software Engineering to shape future releases.

On-site role, Monday–Friday, 6:00 AM–3:00 PM, with opportunities to grow to Senior levels and collaborate with teams at HQ in California and abroad.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Mechatronics, or equivalent hands-on experience with SCADA/industrial control systems.
• Proficient in Java, Python, and SQL; able to write and debug code while supporting customers.
• Experience with relational databases (MS SQL Server, MySQL, Oracle) and understanding table relationships.
• Comfort with Windows, Linux, and macOS; strong command-line skills are a plus.
• Ability to troubleshoot live alongside customers and communicate clearly under pressure.
• Willingness to work on-site Monday–Friday 6:00 AM–3:00 PM.

Responsibilities

• Solve hard problems and own complex technical cases across platforms and technologies.
• Interact directly with customers via phone and email, guiding them through technical issues.
• Develop root-cause analysis skills for long-term diagnostic capability.
• Document ticket progress and resolutions; contribute to knowledgebase articles.
• Suggest enhancements and collaborate with Software Engineering to influence future releases.
• Grow from Level I toward Senior Software Solutions Engineer and mentor others.
• Aim to obtain Ignition Core and Gold certifications funded by Inductive Automation.
• Collaborate with colleagues at our Folsom, CA HQ and Australia branch.

Skills

Coding in Java/Python

Root-cause analysis

Customer communication

On-site readiness

Live troubleshooting with customers

Education

Bachelor's degree in CS/CE/EE or Mechatronics

Tools

SQL

Relational databases

Operating systems (Windows/Linux/macOS)

Command line

Job description

Inductive Automation in Columbia, MD is seeking a Software Solutions Engineer I to diagnose and resolve complex issues in real time, bridging IT and OT for customers and system integrators. You’ll own root-cause analysis, document progress, and partner with Software Engineering to shape future releases.

On-site role, Monday–Friday, 6:00 AM–3:00 PM, with opportunities to grow to Senior levels and collaborate with teams at HQ in California and abroad.