Individual Sales Support Agent

BlueCross BlueShield of Tennessee; United States; A distancia; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

BCBST BlueCross BlueShield of Tennessee, Inc. is seeking an Individual Sales Support Agent to assist day‑to‑day sales activities by providing information and help to customers, brokers, and internal teams.

The role is remote, with a Monday–Friday 8:00 a.m.–6:00 p.m. ET schedule, and a rotating Open Enrollment schedule during Oct 1–Jan 15. Experience in Medicare, Marketplace, or Commercial Operations is highly preferred.

Formación

• High School Diploma or equivalent is required.
• 2 years of experience in a customer service support role.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent oral and written communication skills.
• Strong interpersonal and organizational abilities.

Responsabilidades

• Receive, investigate, and resolve inquiries timely, documenting communications.
• Answer basic inquiries and resolve routine problems via calls, email, or chat.
• Survey customers to assess satisfaction and cross-selling opportunities.
• Provide contract administration support and resolve related issues.
• Develop new prospects and introduce products/services to potential customers.
• Assist brokers with benefits, eligibility, and billing inquiries.
• Adapt to flexible/rotating schedules as business needs dictate.

Conocimientos

MS Office

Communication skills

Interpersonal skills

Organizational skills

Independent work

Teamwork

Insurance knowledge

Health insurance knowledge

Educación

High School Diploma or equivalent

Descripción del empleo

We’re hiring an Individual Sales Support Agent!

In this role, you will support day‑to‑day sales activities by providing information and assistance to customers, brokers, and internal organizations.

You’ll be successful in this role if you have experience in customer service, Medicare, and/or Marketplace. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies.

Notes

• The work schedule for this remote position is Monday – Friday 8:00 a.m. – 6:00 p.m. ET.


• During Open Enrollment from October 1st through January 15th, the work schedule follows a rotating shift, covering 7 days a week from 8:00 a.m. – 9:00 p.m. ET.


• Experience in Commercial Operations is highly preferred.

Job Responsibilities

• Receiving, investigating, and resolving inquiries timely and accurately, clearly documenting all communications.


• Answering basic inquiries and resolving routine problems regarding products and services via calls, email, or internet chat.


• Conducting periodic and regular surveys of customers to determine satisfaction and cross‑selling opportunities.


• Performing contract administration support and resolving contract related issues.


• Developing new prospects, establishing customers, and finding opportunity to introduce an organization’s products and services


• Handling customer service inquiries and problems of brokers around benefits, eligibility, and billing.


• Must be willing to work flexible/rotating schedules as business needs arise.

Job Qualifications

Education

• High School Diploma or equivalent

Experience

• 2 years - Experience in a customer service support role is required

Skills/Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)


• Proficient in oral and written communication skills


• Proficient interpersonal and organizational skills


• Ability to work independently under general supervision and collaboratively as part of a team in a face paced environment


• Capability to handle large volumes of work


• Solid consultative understanding of insurance products


• Ability to communicate health insurance knowledge and how it applies to member utilization

Number of Openings Available

1

Worker Type

Employee

Company

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices