Individual Sales Support Agent

BlueCross BlueShield of Tennessee, Inc.; Chattanooga (TN); Remote; USD 42,000 - 58,000; Full time

Job summary

BlueCross BlueShield of Tennessee, Inc. is seeking an Individual Sales Support Agent to assist day-to-day sales activities, support customers, brokers, and internal teams, and contribute to cross-selling opportunities. The role emphasizes customer service experience and Medicare/Marketplace knowledge.

This remote position operates Monday–Friday 8:00 a.m.–6:00 p.m. ET, with rotating Open Enrollment hours during Oct 1–Jan 15.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of customer service experience required.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Strong verbal and written communication and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Receive, investigate, and resolve inquiries timely, documenting communications.
• Answer basic inquiries and resolve routine problems via calls, email, or chat.
• Conduct regular customer surveys to assess satisfaction and cross-sell opportunities.
• Provide contract administration support and resolve related issues.
• Develop new prospects and establish customers to introduce products/services.
• Handle broker inquiries about benefits, eligibility, and billing.
• Flexibility to work rotating schedules as needed.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

We’re hiring an Individual Sales Support Agent! In this role, you will support day-to-day sales activities by providing information and assistance to customers, brokers, and internal organizations. You’ll be successful in this role if you have experience in customer service, Medicare, and/or Marketplace. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work - guided by proven workflows, templates, and policies. Notes: The work schedule for this remote position is Monday - Friday 8:00 a.m. - 6:00 p.m. ET. During Open Enrollment from October 1st through January 15th, the work schedule follows a rotating shift, covering 7 days a week from 8:00 a.m. - 9:00 p.m. ET. Experience in Commercial Operations is highly preferred.

Job Responsibilities

• Receiving, investigating, and resolving inquiries timely and accurately, clearly documenting all communications.
• Answering basic inquiries and resolving routine problems regarding products and services via calls, email, or internet chat.
• Conducting periodic and regular surveys of customers to determine satisfaction and cross-selling opportunities.
• Performing contract administration support and resolving contract related issues.
• Developing new prospects, establishing customers, and finding opportunity to introduce an organization’s products and services
• Handling customer service inquiries and problems of brokers around benefits, eligibility, and billing.
• Must be willing to work flexible/rotating schedules as business needs arise.

Job Qualifications

• Education High School Diploma or equivalent
• Experience 2 years - Experience in a customer service support role is required.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Proficient in oral and written communication skills
• Proficient interpersonal and organizational skills
• Ability to work independently under general supervision and collaboratively as part of a team in a face paced environment
• Capability to handle large volumes of work
• Solid consultative understanding of insurance products
• Ability to communicate health insurance knowledge and how it applies to member utilization

Job Details

• Number of Openings Available 1
• Worker Type: Employee
• Company: BCBST BlueCross BlueShield of Tennessee, Inc.

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945.

More than that, we're your neighbors and friends - fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.

At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members.

We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability.

We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously.

Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST.

We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work - guided by proven workflows, templates, and policies.

As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

BCBST is a remote-first organization with many employees working primarily from their homes.

Each position within the company is classified as either fully remote, partially remote, or office based.

BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York.

Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense.

If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.