Insurance Advisor

BlueCross BlueShield of Tennessee, Inc.; Memphis (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

BlueCross BlueShield of Tennessee, Inc. in Memphis seeks an Insurance Sales Advisor to resolve member needs on first contact and guide plan decisions, driving enrollment across health and supplemental products.

Bilingual skills are a plus and 100% travel is required across the state. You will educate consumers on Marketplace options, conduct informational sessions, assist with enrollment via healthcare.gov, and sell health, dental, vision, and indemnity plans while building trust in the

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 3 years in a Support function or Customer Service.
• Certifications: Medicare AHIP and QHP required or to be obtained within 90 days of hire.

Responsibilities

• Provide first contact resolution for member service inquiries.
• Educate consumers on Marketplace products and assist with enrollment.
• Sell health, life, dental, vision, accident and hospital indemnity plans.
• Develop targeted engagement campaigns to drive center traffic and community engagement.

Skills

Medicare Certification AHIP

AHIP Certification

QHP Certification

Flexible hours

Decision making

Problem solving

Weekend availability

TN Life and Health License

Education

High School Diploma or equivalent

Job description

Position Overview

BCBST is hiring an Insurance Sales Advisor. We’re looking for a customer-focused advisor, preferably located in the Memphis area, who can resolve member needs on the first contact, confidently guide consumers through plan decisions, and build trust in the community while also driving enrollment and sales across a portfolio of health and supplemental products. Bilingual skills are a plus.

In this role, you’ll deliver first-contact resolution for member service inquiries, including explaining benefits, researching and clarifying claims, supporting plan selection, helping members use tools and resources, and assisting with community resources. You’ll proactively educate consumers on Marketplace options by leading informational sessions and supporting one-on-one enrollment. You’ll also sell health, dental, and vision plans, helping consumers understand their options and make informed coverage decisions.

Success in this role means members leave with clear answers and the right next steps. Issues are resolved efficiently, enrollments are completed accurately, and product recommendations translate into meaningful coverage decisions.

Please Note: This position requires 100% travel. Memphis, TN is the preferred location. Bilingual skills are a plus.

Job Responsibilities

Provide first contact resolution for member service inquiries at consumer centers including services such as benefit explanation, claims research and explanation, assisting members with plan selection, member tools and resources, premium payments and community resources.

Proactively educate consumers on Marketplace products including conducting informational meetings and supporting one on one enrollment via healthcare.gov as needed.

Sell health, life, dental, vision, accident and hospital indemnity insurance plans.

Develop, implement and execute targeted engagement campaigns with community leaders, business owners, retirement communities, nursing homes and minority groups to drive center traffic and community engagement.

Mobile Center position will require 100% travel across the state. The mobile Insurance Advisor position will be 100% market based.

Job Qualifications

• Education High School Diploma or equivalent
• Experience 3 years - Experience in a Support function or Customer Service required
• Skills/Certifications Medicare Certification (AHIP) to sell Senior Markets Products required, or must obtain within 90 days from hire, and maintain annually.
• Certification to sell Qualified Health Plans required, or must obtain within 90 days from hire, and maintain annually.
• Ability to work flexible hours in order to meet the needs of the business
• Proven decision making and problem solving skills
• Must be willing to work weekends and / or take 24-hour call.
• License Active TN Life and Health license is required at hire, or must obtain within 90 days from hire.

Number of Openings Available 1

Worker Type: Employee

Company: BCBST BlueCross BlueShield of Tennessee, Inc.

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability. We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.