Individual Giving Assistant (Development)

Austin Theatre Alliance; Austin (TX); Híbrido; USD 44.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) plan

Paid time off

Downtown parking

Descripción de la vacante

Austin Theatre Alliance is seeking an Individual Giving Assistant to support the donor lifecycle—from engagement to renewal and stewardship. In this hybrid role, you’ll manage donor services, fulfill membership benefits, assist with ticketing, and help identify opportunities for deeper giving within the Development team.

You will be the primary contact for donors, maintain accurate donor records in Tessitura, and coordinate communications for events and campaigns, including Gala and major

Formación

• One year of administrative experience, preferably in Development/Fundraising.
• Experience with a CRM/database is required; Tessitura reporting preferred.
• Bachelor’s degree or equivalent work experience.

Responsabilidades

• Support donor services and membership fulfillment.
• Respond to donor inquiries promptly and professionally.
• Acknowledge gifts and manage pledge follow-ups by phone and email.
• Fulfills membership benefits for donors under $1,000 annually and assists with ticketing.
• Maintain donor records in Tessitura and support event communications.

Conocimientos

Interpersonal skills

Written communication

Educación

Bachelor’s degree or equivalent

Herramientas

Tessitura CRM

Descripción del empleo

Individual Giving Assistant (Development)

Department: Development
Manager: Director of Individual Giving
Location: Austin, Texas
Position: Full Time + Benefits
Schedule: Hybrid Remote/3 days in the office/2 days remote
Salary Range: $21.00 to $23.00 ($43,680 to $47,480 annually) commensurate with relevant years of experience

About the Role

The Individual Giving Assistant delivers an exceptional donor experience across the individual giving pipeline — from initial engagement through membership, stewardship, renewal, and ongoing support. As a key member of the Individual Giving team, this role provides donor services, fulfills membership benefits, supports donor communications and ticketing, and helps identify opportunities for deeper engagement and giving. The Individual Giving Assistant is a primary point of contact for donors, ensuring a seamless, personalized experience at every stage of their relationship with the organization.

Responsibilities

• Supports the cultivation and stewardship of donors and prospects through personalized outreach, event engagement, and benefit fulfillment.
• Responds promptly and professionally to donor inquiries.
• Conducts donor outreach by phone and email to acknowledge gifts and thank supporters.
• Assists with pledge fulfillment by contacting donors regarding outstanding pledges.
• Fulfills membership benefits for donors giving under $1,000 annually, including ticket fulfillment, special events, and other member perks.
• Assists donors with ticketing needs, including pre-sale access and seating requests.
• Coordinates communications and benefit fulfillment for the Film Fan Membership program, including member events and special experiences.
• Supports the monthly membership renewal process.
• Supports the Associate Director of Events and other team members with event communications, coordination, and administrative processes.
• Writes and coordinates event communications for donor events throughout the year, including email and direct mail.
• Prepares and maintains invitation lists, guest lists, and RSVP tracking for donor events.
• Plans and executes Patron Appreciation Nights in collaboration with the Associate Director of Special Events.
• Provides support for the annual Gala.
• Assists with additional annual events and donor experiences, including the Advisory Council Party, Moontower Comedy Festival, Pub Run, film parties, and other special events.
• Tracks membership benefits and maintain accurate and complete donor and patron records in Tessitura.
• Assists with ongoing database maintenance and data hygiene.
• Provides administrative support to the Development team as needed.

Requirements

• One year of experience in an administrative position. Experience working in a Development/Fundraising department preferred.
• Experience with a CRM/database is required, working knowledge of Tessitura database and reporting strongly preferred.
• Bachelor’s degree or equivalent work experience.
• This position requires someone who is comfortable interacting with patrons and donors, able to work independently, detail-oriented, familiar with computers (i.e., Outlook, Word, Excel), exceptional written and interpersonal skills, proven ability to prioritize and deliver within a multi-faceted organization, and a demonstrated team player.
• Occasional evening and weekend work is required.
• Willing to adjust to a demanding and changing environment where different hats are worn each day and committed to and be enthusiastic about the theatre’s mission and programs.
• Health insurance benefits package (medical, dental, vision and Telemed).
• Company paid short- and long-term disability.
• 401(k) retirement plan with company match.
• Paid vacation, sick days and holidays.
• Paid covered downtown garage parking.
• Countless opportunities for once-in-a-lifetime experiences at shows, festivals, galas, and beyond…..and more!

Process

STAGEHANDS + CREW

The Austin Theatre Alliance proudly partners with IATSE Local 205 for all our stagehand and crew needs and cannot accept applications/resumes for these positions. If you are interested in working with or joining the union, please visit: iatse205.org for more information.

We have no other openings at this time.

Built in 1915, the Paramount Theatre (1300 seats and 180+ shows a year) has served Austin for more than a century. It stands next door to the State Theatre (300 seats and 120+ shows per year), constructed in 1935. Together, as the Austin Theatre Alliance, these spaces are acoustically more intimate, visually more appealing, and historically more significant than just about any other theatre in the region. Both are contributing structures to the Congress Avenue National Historic District, and the Paramount Theatre is listed on the National Register of Historic Places. The theatres continue to serve as anchors in the downtown area for performing arts events. The Paramount and State are the annual home to SXSW Film Festival, ATX Television Festival, and Paramount Summer Classic Film Series (total of 300+ film screenings) and many outreach programs. Additionally, we own and produce the annual two-week Moontower Comedy Festival (11 days, 150+ comics, 170+ shows, 12 venues). Each year, more than 275,000 people pass through our doors to attend live performing arts events and films.

We're here to inspire generations.

As a member of our team,you’ll work with passionate people dedicated to connecting and strengthening our community by showcasing unforgettable performances across genres, providing life-changing arts education programs, and dreaming up magical experiences in iconic venues that anchor and define downtown Austin.

You’ll work in an environment that’s open and transparent, a place where you are encouraged to communicate your thoughts and where the best ideas are quickly embraced and acted upon. It’s an attitude that’s informed by our core values. They help us make smart decisions, and guide our interactions with each other, our patrons, and the communities we serve.

• We revel in creating our future with radical relevance.
• We boldly take risks with decisive courage.
• We create a welcoming environment with thoughtful inclusion.
• We embrace change through constant innovation.