Individual Giving Assistant (Development)

Austin Theatre Alliance (Paramount and State Theatres); Austin (TX); Hybrid; USD 44,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Short- and long-term disability

401(k) with company match

Paid vacation, sick days and holidays

Downtown parking

Gym membership discount

Job summary

The Individual Giving Assistant at Austin Theatre Alliance supports donor experiences across the donor pipeline, from initial outreach to renewals and benefits fulfillment. The role is a key part of the Development team, handling donor services, ticketing, and communications to deepen engagement with Paramount Theatre and State Theatre patrons.

This full-time, hybrid position requires strong administrative skills, experience with Tessitura and CRM systems, and the ability to manage multiple

Qualifications

• One year of experience in an administrative position; development/fundraising preferred.
• Experience with a CRM/database is required; Tessitura experience strongly preferred.
• Bachelor’s degree or equivalent work experience.
• Excellent written and interpersonal skills; able to work independently and prioritize in a multi-faceted environment.

Responsibilities

• Supports cultivation and stewardship of donors and prospects through outreach, events, and benefits fulfillment.
• Responds promptly to donor inquiries.
• Conducts donor outreach by phone and email to acknowledge gifts and thank supporters.
• Assists with pledge fulfillment by contacting donors about outstanding pledges.
• Fulfills membership benefits for donors under $1,000/year, including ticket fulfillment and events.
• Assists donors with ticketing needs, including pre-sale access and seating requests.
• Coordinates communications and benefit fulfillment for donor programs and events.
• Supports monthly membership renewals and Gala preparation.
• Provides administrative support to the Development team as needed.

Skills

Administrative experience

Interpersonal skills

Detail-oriented

Education

Bachelor’s degree or equivalent

Tools

Tessitura database

CRM/database

Outlook

Microsoft Word

Microsoft Excel

Job description

Individual Giving Assistant (Development)

Department:Development

Manager:Director of Individual Giving

Location:Austin, Texas

Position:Full Time + Benefits

Schedule:Hybrid Remote/3 days in the office/2 days remote

Salary Range:$21.00 to $23.00 ($43,680 to $47,480 annually) commensurate with relevant years of experience

About the Austin Theatre Alliance

Built in 1915, theParamount Theatre(1300 seats and 180+ shows a year) has served Austin for more than a century. It stands next door to theState Theatre(300 seats and 120+ shows per year), constructed in 1935. Together, as the Austin Theatre Alliance, these spaces are acoustically more intimate, visually more appealing, and historically more significant than just about any other theatre in the region. Both are contributing structures to the Congress Avenue National Historic District, and the Paramount Theatre is listed on the National Register of Historic Places. The theatres continue to serve as anchors in the downtown area for performing arts events. The Paramount and State are the annual home to SXSW Film Festival, ATX Television Festival, and Paramount Summer Classic Film Series (total of 300+ film screenings) and many outreach programs. Additionally, we own and produce the annual two-week Moontower Comedy Festival (11 days, 150+ comics, 170+ shows, 12 venues). Each year, more than 275,000 people pass through our doors to attend live performing arts events and films.

About the Role

The Individual Giving Assistant delivers an exceptional donor experience across the individual giving pipeline — from initial engagement through membership, stewardship, renewal, and ongoing support. As a key member of the Individual Giving team, this role provides donor services, fulfills membership benefits, supports donor communications and ticketing, and helps identify opportunities for deeper engagement and giving. The Individual Giving Assistant is a primary point of contact for donors, ensuring a seamless, personalized experience at every stage of their relationship with the organization.

Responsibilities

• Supports the cultivation and stewardship of donors and prospects through personalized outreach, event engagement, and benefit fulfillment.
• Responds promptly and professionally to donor inquiries.
• Conducts donor outreach by phone and email to acknowledge gifts and thank supporters.
• Assists with pledge fulfillment by contacting donors regarding outstanding pledges.
• Fulfills membership benefits for donors giving under $1,000 annually, including ticket fulfillment, special events, and other member perks.
• Assists donors with ticketing needs, including pre-sale access and seating requests.
• Coordinates communications and benefit fulfillment for the Film Fan Membership program, including member events and special experiences.
• Supports the monthly membership renewal process.
• Supports the Associate Director of Events and other team members with event communications, coordination, and administrative processes.
• Writes and coordinates event communications for donor events throughout the year, including email and direct mail.
• Prepares and maintains invitation lists, guest lists, and RSVP tracking for donor events.
• Plans and executes Patron Appreciation Nights in collaboration with the Associate Director of Special Events.
• Provides support for the annual Gala.
• Assists with additional annual events and donor experiences, including the Advisory Council Party, Moontower Comedy Festival, Pub Run, film parties, and other special events.
• Tracks membership benefits and maintain accurate and complete donor and patron records in Tessitura.
• Assists with ongoing database maintenance and data hygiene.
• Provides administrative support to the Development team as needed.

Requirements

• One year of experience in an administrative position. Experience working in a Development/Fundraising department preferred.
• Experience with a CRM/database is required, working knowledge of Tessitura database and reporting strongly preferred.
• Bachelor’s degree or equivalent work experience.
• This position requires someone who is comfortable interacting with patrons and donors, able to work independently, detail-oriented, familiar with computers (i.e., Outlook, Word, Excel), exceptional written and interpersonal skills, proven ability to prioritize and deliver within a multi-faceted organization, and a demonstrated team player.
• Occasional evening and weekend work is required.
• Willing to adjust to a demanding and changing environment where different hats are worn each day and committed to and be enthusiastic about the theatre’s mission and programs.

Paramount Perks

• Health insurance benefits package (medical, dental, vision and Telemed).
• Company paid short- and long-term disability.
• 401(k) retirement plan with company match.
• Paid vacation, sick days and holidays.
• Paid covered downtown garage parking.
• Gold’s Gym membership discount.
• Countless opportunities for once-in-a-lifetime experiences at shows, festivals, galas, and beyond…..and more!

We’re here to inspire generations.

As a member of our team, you’ll work with passionate people dedicated to connecting and strengthening our community by showcasing unforgettable performances across genres, providing life-changing arts education programs, and dreaming up magical experiences in iconic venues that anchor and define downtown Austin.

You’ll work in an environment that’s open and transparent, a place where you are encouraged to communicate your thoughts and where the best ideas are quickly embraced and acted upon. It’s an attitude that’s informed by our core values. They help us make smart decisions, and guide our interactions with each other, our patrons, and the communities we serve.

• We revel in creating our future withradical relevance.
• We boldly take risks withdecisive courage.
• We create a welcoming environment withthoughtful inclusion.
• We embrace change throughconstant innovation.
• We celebratepervasive passion.