Index Client Services Analyst

Nasdaq; Philadelphia (Philadelphia County); Hybrid; USD 65,000 - 114,000; Full time

Benefits offered by this job

401(k) with 6% employer match

Employee Stock Purchase Program

Paid parental leave

Paid flex days for wellbeing

Job summary

Nasdaq is seeking an Index Client Services Analyst in Philadelphia, responsible for supporting major financial institutions with Nasdaq's index products. The role requires strong communication and analytical skills, emphasizing client satisfaction and resolution of issues.

This position offers a hybrid work environment and competitive pay ranging from $65,000 to $114,000, with various comprehensive benefits including 401(k), health coverage, and career growth opportunities.

Qualifications

• Bachelor's degree in Business, Economics, Finance, or related field, or equivalent practical experience.
• Strong written and verbal communication skills for engaging with global clients.
• Solid analytical and problem-solving skills for prioritization.

Responsibilities

• Serve as the primary point of contact for clients utilizing Nasdaq indexes.
• Act as liaison to troubleshoot and resolve client issues.
• Capture client intelligence in the CRM system for service quality.

Skills

Strong written and verbal communication skills

Solid analytical and problem-solving skills

Client service delivery

Cross-functional collaboration

Education

Bachelor's degree in Business, Economics, Finance, or related field

Tools

Salesforce

Excel

PowerPoint

Job description

As an Index Client Services Analyst reporting to [Hiring Manager Title], you'll play a key role in supporting some of the world's largest financial institutions as they rely on Nasdaq's global index products. You'll be the first point of contact for our clients — helping them navigate index data, resolve issues quickly, and experience the high standard of service that sets Nasdaq apart.

You’ll thrive in this role if you're client-focused, analytical, and energized by working in a fast-paced, collaborative environment where no two days are the same.

Key Responsibilities

• Serve as the primary point of contact for clients utilizing Nasdaq indexes, addressing day-to-day inquiries and ensuring a seamless experience.
• Act as a liaison between clients and internal teams to troubleshoot and resolve issues, meeting agreed service standards and client expectations.
• Capture client intelligence and interaction records in the CRM system to support ongoing service quality and relationship management.
• Prepare and distribute proactive client communications regarding index news, product updates, and market announcements.
• Support new client onboarding in partnership with the sales team, coordinating access to data and services across Nasdaq and third‑party vendors.

Required Qualifications

• Bachelor's degree in Business, Economics, Finance, or a related field, or equivalent practical experience.
• Strong written and verbal communication skills, with the ability to engage effectively with global clients.
• Solid analytical and problem‑solving skills with the ability to prioritize in a fast‑moving environment.
• Proven ability to deliver excellent client service in a professional, client‑facing setting.
• Comfortable working cross‑functionally and collaborating with global teams.

Preferred Qualifications

• Experience in the market data or financial services industry.
• Knowledge of equity indices and financial data products.
• Proficiency with tools such as Excel, PowerPoint, Salesforce, or similar platforms.

This position will be located in Philadelphia and offers the opportunity for a hybrid work environment at least three days a week in‑office, subject to change, providing flexibility and accessibility for qualified candidates.

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities. We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated. We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

What We Offer

• Competitive base pay ranging from $65,000 to $114,000, with additional annual bonus/commission and equity incentives.
• Comprehensive benefits including 401(k) with 6% employer match, Employee Stock Purchase Program with 15% discount, student loan repayment up to $10,000, and company‑paid life and disability plans.
• Health coverage: medical, dental, and vision plans, health spending account with employer contribution, paid flex days to support mental wellbeing, and gym membership discounts.
• Family benefits: hybrid home/office schedule (for most positions), paid parental leave, fertility benefits, paid bereavement leave.
• Community and career growth: company gift matching program, employee resource groups, paid volunteer days, education assistance program, robust job skills training, and professional development opportunities.

For more information, visit Nasdaq Benefits & Rewards Career page.