Income Maintenance Supervisor & Training Lead

Cumberland County; Fayetteville (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

Cumberland County Department of Social Services seeks a supervisor for the Income Maintenance Training Unit in Fayetteville, NC. The role entails training on benefit program policy, mentoring staff across Food & Nutrition, Medicaid, Work First and Childcare Subsidy, and ensuring quality and compliance in case processing.

Responsibilities include planning workloads, staff development, QA reviews, and interviewing to select new team members.

Qualifications

• Considerable knowledge of income maintenance programs, forms and documents.
• Ability to instruct, organize, direct, and supervise staff.
• Strong communication skills with workers, supervisors, and community agencies.
• Good mathematical, reasoning, and computational abilities.

Responsibilities

• Supervise Income Maintenance Training Unit and train staff on policy and procedures.
• Provide one-on-one training support and mentor staff in multiple programs.
• Plan short- and long-term work operations and manage staffing and workloads.
• Review quality assurance and ensure adherence to federal/state standards.

Skills

Leadership

Supervision

Staff Training

Communication

Problem Solving

Budget & Planning

Education

Bachelor's degree in Human Services

Job description

Cumberland County Department of Social Services seeks a supervisor for the Income Maintenance Training Unit in Fayetteville, NC. The role entails training on benefit program policy, mentoring staff across Food & Nutrition, Medicaid, Work First and Childcare Subsidy, and ensuring quality and compliance in case processing.

Responsibilities include planning workloads, staff development, QA reviews, and interviewing to select new team members.