Income Maintenance Caseworker II - Call Center

JCI; Smithfield (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid leave

Job summary

Johnston County DSS is seeking an Income Maintenance Caseworker II for the Call Center. The role interviews applicants for Food and Nutrition, Adult Medicaid and Family & Children's Medicaid and processes eligibility using the NC FAST system.

Qualifications include experience in income maintenance and strong communication skills. Preference given to bilingual Spanish speakers. The position involves data entry, verification, and client interaction in a fast-paced environment.

Qualifications

• Good knowledge of program areas assigned.
• Able to read, analyze and interpret rules and procedures.
• Ability to communicate with clients and the public to obtain data.

Responsibilities

• Interview clients applying for or recertifying Food and Nutrition, Adult Medicaid and Family & Children's Medicaid.
• Enter information into NC FAST and complete third party verification.
• Determine initial eligibility and changes in eligibility as needed.
• Communicate effectively with customers, agency personnel, and the public by phone.

Skills

Program knowledge

Communication skills

Reading and interpreting rules

Caseload management

Interviews with clients

Education

Experience in Income Maintenance

Tools

NC FAST system

Job description

Johnston County is an Equal Opportunity Employer.

Description

The Johnston County DSS mission is to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well-being, self-sufficiency and protection of families, children and adults within our community. Johnston County Department of Social Services has an immediate opening for an Income Maintenance Caseworker II - Call Center.

Duties and Responsibilities

• Will only accept fully qualified candidates with previous Income Maintenance Caseworker experience, preference will be given to bilingual spanish speaking candidates.
• The primary purpose of this position is to interview clients that apply for or request to re-certify for the following public assistance programs: Food and Nutrition, Adult Medicaid and Family & Children's Medicaid.
• This position must accurately enter all information gathered during the application and/or re-certification into the NC FAST system, and complete third party verification in order for eligibility to be determined.
• This includes determining initial eligibility for new applicants, re-determining eligibility for ongoing caseloads and completing changes in situations as they occur.
• This position must be able to interview and communicate effectively with customers, other agency personnel, and the public via phone.
• This position must be able to read, understand and adhere to program policy and guidelines set by the state.
• All agency staff are required to perform work duties during emergency/disaster situations as needed.

Knowledge, Skills And Abilities

• Considerable knowledge of the program/areas of assignment.
• General knowledge of all agency and community programs and services which could affect the client/applicant.
• Good knowledge of all agency and community programs and services which could affect the client/applicant.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to instruct and to evaluate the work of lower level employees.
• Ability to perform casework functions with structured time frames.

Desired Education and Experience

• One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.
• Preference will be given to Spanish speaking applicants and applicants with work experience in a DSS Income Maintenance Program.
• Preferred 2-3 years of experience as an Income Maintenance Caseworker.
• Preferred knowledge in the Programs of:
  • Food and Nutrition, Adult Medicaid and Family & Children's Medicaid
• Please document all work history relevant to the position for which you are applying. Determination of qualifying for the position and salary may be based on years of experience listed on the application itself, not in supplemental documents attached. Failure to document complete work history may affect qualification determination and salary. Electronic applications cannot be amended once submitted.

Important Pre-Employment Information

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program. Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost! Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com.

• This description applies to benefits eligible positions.