Income Maintenance Caseworker II - Universal Intake (Archdale)

RANDOLPH COUNTY DSS; Archdale (NC); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Benefits

Job summary

RANDOLPH COUNTY DSS in Archdale, NC seeks an Income Maintenance Caseworker II - Universal Intake to manage intake and processing of applications for federal and state Economic Service Programs, including FNS, Medicaid, CIP, and LIEAP.

The role involves interviewing clients, entering data, determining eligibility, processing reviews, and advising or referring clients to other services as needed.

Qualifications

• One year of experience as an Income Maintenance Caseworker or equivalent.
• Associate degree or related field; or high school with 2+ years paraprofessional/public contact experience; or high school with 3 years paraprofessional/public contact experience.

Responsibilities

• Interview clients and collect required information.
• Enter data into a web-based application to complete initial applications.
• Determine and verify eligibility using a web-based system.
• Complete scheduled reviews and update information.
• Explain requirements and refer clients to other services as appropriate.

Skills

Interviewing clients

Data entry

Eligibility determination

Education

Associate degree or higher in Human Services/related field

High school with years of paraprofessional/public contact experience

Job description

Income Maintenance Caseworker II - Universal Intake (Archdale)

Salary: $42,683.24 - $46,615.00 Annually

Location: Archdale, NC

Job Type: Full Time

Job Number: 202300989

Department: Social Services

Opening Date: 10/09/2026

Closing Date: 10/16/2026 5:00 PM Eastern

Description

The primary purpose of the position is to be responsible for the intake and processing of applications for services in federal and state Economic Service Programs including but not limited to Food and Nutrition Services (FNS), Medicaid, Crisis Intervention Program (CIP), and Low-Income Energy Assistance Program (LIEAP).

Employee Is Responsible For The Processes Of Determining And/or Re-determining Applicant/client Eligibility For The Economic Service Programs Which Includes, But Is Not Limited To, The Intake, Processing, And Review Functions. Work Includes Tasks Such As:

• Interviewing of clients and/or reviewing other forms of media including electronically-collected data (such as Electronic Pre-Assessment Screening Service [ePASS]) to obtain required information.
• Entering information into a web-based application to complete initial applications and verify the information obtained.
• Determining and/or verifying eligibility using a web-based application.
• Completing scheduled reviews by obtaining required information and processing updated information in a web-based application.
• Explain requirements and options for obtaining the services and advise or refer clients to other services as appropriate.

Work involves performing various activities during each phase of the eligibility determination process using a state-interconnected web-based application.

• In the intake function, the employee is responsible for obtaining all pertinent data concerning the clients' family composition, financial, employment and health status.
• In the processing function, the employee is involved in processing clients' application through the verification of all information obtained during intake.
• In the review function, work involves the redetermination or review of the clients' case on a periodic basis, in order to re-verify the clients' eligibility for continued participation in the various services.

Regular attendance and punctuality are essential. This position must be available during working hours so that eligible clients can receive necessary services.

Work includes performing other related duties as assigned.

Minimum Education And Experience

One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Minimum Training and Experience Requirements for an Income Maintenance Caseworker I -

Graduation from an accredited associate degreeprogram in Human Services Technology, Social Services Associate, Paralegal Technology, BusinessAdministration, Secretarial Science, or a closely related curriculum; or graduation from high school andtwo years of paraprofessional, clerical, or other public contact experience which included negotiating,interviewing, explaining information, gathering and compiling of data, analysis of data and/orperformance of mathematical or legal tasks with at least one year of such experience being in anincome maintenance program; or graduation from high school and three years of paraprofessional,clerical or other public contact experience which included negotiating, interviewing, explaininginformation, the gathering and compiling of data, the analysis of data and/or the performance ofmathematical or legal tasks; or an equivalent combination of training and experience.

Benefits

To See Our Benefits Please Click Here: https://www.randolphcountync.gov/200/Employee-Benefits

Employer

Randolph County (NC)

Address 725 McDowell Road

Asheboro, North Carolina, 27205

Phone [phone]

Website http://www.randolphcountync.gov