Income Maintenance Caseworker II - Universal Intake

RANDOLPH COUNTY DSS; Asheboro (NC); On-site; USD 43,000 - 47,000; Full time

Job summary

Randolph County Social Services in Asheboro, NC is seeking an Income Maintenance Caseworker II for Universal Intake to manage intake and processing of applications for federal/state programs including FNS, Medicaid, CIP, and LIEAP.

The role requires interviewing clients, data entry into a web-based system, and determining eligibility while guiding clients to necessary services. Strong communication and data verification skills are essential.

Qualifications

• One year of experience as an Income Maintenance Caseworker or an equivalent combination of training and experience.
• Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum.
• Equivalent combination of training and experience including data gathering, analysis, and eligibility determination.

Responsibilities

• Interview clients and review data from various sources to obtain required information.
• Enter information into a web-based application to complete initial applications and verify information.
• Determine and verify eligibility using a web-based application.
• Complete scheduled reviews and re-verify eligibility for continued participation in services.
• Explain requirements and options for obtaining services and refer clients to other services as appropriate.

Skills

Interviewing

Data entry

Education

Associate degree in Human Services/related field

Job description

Income Maintenance Caseworker II - Universal Intake

Salary: $42,683.24 - $46,615.00 Annually

Location: Asheboro, NC

Job Type: Full Time

Job Number: 202300985

Department: Social Services

Opening Date: 10/09/2026

Closing Date: 10/16/2026 5:00 PM Eastern

Description

The primary purpose of the position is to be responsible for the intake and processing of applications for services in federal and state Economic Service Programs including but not limited to Food and Nutrition Services (FNS), Medicaid, Crisis Intervention Program (CIP), and Low-Income Energy Assistance Program (LIEAP).

Employee is responsible for the processes of determining and/or re-determining applicant/client eligibility for the Economic Service Programs which includes, but is not limited to, the intake, processing, and review functions. Work includes tasks such as:

• Interviewing of clients and/or reviewing other forms of media including electronically-collected data (such as Electronic Pre-Assessment Screening Service [ePASS]) to obtain required information.
• Entering information into a web-based application to complete initial applications and verify the information obtained.
• Determining and/or verifying eligibility using a web-based application.
• Completing scheduled reviews by obtaining required information and processing updated information in a web-based application.
• Explaining requirements and options for obtaining the services and advising or referring clients to other services as appropriate.

Work involves performing various activities during each phase of the eligibility determination process using a state-interconnected web-based application.

• In the intake function, the employee is responsible for obtaining all pertinent data concerning the client's family composition, financial, employment and health status.
• In the processing function, the employee is involved in processing clients' applications through the verification of all information obtained during intake.
• In the review function, work involves the redetermination or review of the client's case on a periodic basis, in order to re-verify the client's eligibility for continued participation in the various services.

Regular attendance and punctuality are essential. This position must be available during working hours so that eligible clients can receive necessary services.

Work includes performing other related duties as assigned.

Minimum Education And Experience

One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Minimum Training and Experience Requirements for an Income Maintenance Caseworker I -

Graduation from an accredited associate degree programme in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.

Employer

Randolph County (NC)

• Address: 725 McDowell Road, Asheboro, North Carolina, 27205
• Phone: [phone]
• Website: http://www.randolphcountync.gov