Income Maintenance Caseworker II - Universal Intake (Archdale)

Randolph County (NC); Archdale (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Randolph County (NC) seeks an Income Maintenance Caseworker I to manage intake and processing for FNS, Medicaid, CIP and LIEAP. You will interview clients, collect data, and enter information into state systems to determine eligibility.

Responsibilities include initial applications, verifications, periodic reviews, and explaining options while guiding clients to appropriate services. Strong data gathering and communication skills are essential.

Qualifications

• Graduation from an accredited associate degree program in human services or closely related field; or a high school diploma with paraprofessional/public contact experience.
• Experience in negotiating, interviewing, explaining information, data gathering and analysis, with preference for income maintenance exposure.
• Ability to use data to determine eligibility and complete required documentation.

Responsibilities

• Intake and process applications for federal/state economic service programs (FNS, Medicaid, CIP, LIEAP).
• Interview clients or review media to obtain required information and enter data into web-based systems.
• Determine and verify eligibility using online tools; process reviews and re-determinations.
• Explain program requirements and options; refer clients to other services when appropriate.
• Perform all phases of eligibility determination and assist during each program intake, processing, and review.

Skills

Interviewing clients

Data gathering

Explaining information

Negotiation

Education

Associate degree in Human Services Technology

Social Services Associate

Paralegal Technology

Business Administration

Secretarial Science

High school plus 2 years paraprofessional experience

High school plus 3 years paraprofessional experience

Job description

The primary purpose of the position is to be responsible for the intake and processing of applications for services in federal and state Economic Service Programs including but not limited to Food and Nutrition Services (FNS), Medicaid, Crisis Intervention Program (CIP), and Low-Income Energy Assistance Program (LIEAP).

Employee is responsible for the processes of determining and/or re-determining applicant/client eligibility for the Economic Service programs which includes, but is not limited to, the intake, processing, and review functions. Work includes tasks such as:

• Interviewing of clients and/or reviewing other forms of media including electronically-collected data (such as Electronic Pre-Assessment Screening Service [ePASS]) to obtain required information.
• Entering information into a web-based application to complete initial applications and verify the information obtained.
• Determining and/or verifying eligibility using a web-based application.
• Completing scheduled reviews by obtaining required information and processing updated information in a web-based application.
• Explain requirements and options for obtaining the services and advise or refer clients to other services as appropriate.

Work involves performing various activities during each phase of the eligibility determination process using a state-interconnected web-based application.

• In the intake function, the employee is responsible for obtaining all pertinent data concerning the clients' family composition, financial, employment and health status.
• In the processing function, the employee is involved in processing clients' application through the verification of all information obtained during intake.
• In the review function, work involves the redetermination or review of the clients' case on a periodic basis, in order to re-verify the clients' eligibility for continued participation in the various services.

Regular attendance and punctuality are essential. This position must be available during working hours so that eligible clients can receive necessary services.

Work includes performing other related duties as assigned.

One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Minimum Training and Experience Requirements for an Income Maintenance Caseworker I -

Graduation from an accredited associate degreeprogram in Human Services Technology, Social Services Associate, Paralegal Technology, BusinessAdministration, Secretarial Science, or a closely related curriculum; or graduation from high school andtwo years of paraprofessional, clerical, or other public contact experience which included negotiating,interviewing, explaining information, gathering and compiling of data, analysis of data and/orperformance of mathematical or legal tasks with at least one year of such experience being in anincome maintenance program; or graduation from high school and three years of paraprofessional,clerical or other public contact experience which included negotiating, interviewing, explaininginformation, the gathering and compiling of data, the analysis of data and/or the performance ofmathematical or legal tasks; or an equivalent combination of training and experience.