Income Maintenance Caseworker II - Universal Intake (Archdale)

Randolph; High Point (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Randolph in High Point, NC is seeking an Income Maintenance Caseworker I to manage intake and processing of applications for FNS, Medicaid, CIP, and LIEAP.

The role involves interviewing clients, entering data into web applications, determining eligibility, and guiding clients to additional services as needed. Regular attendance and adherence to program rules are essential.

Qualifications

• One year of experience as an Income Maintenance Caseworker
• Equivalent combination of training and experience accepted
• Associates degree in related field required or equivalent experience

Responsibilities

• Interview clients or review data to obtain required information.
• Enter information into a web-based application to complete initial applications.
• Determine and verify eligibility using a web-based application.
• Complete scheduled reviews and process updated information.
• Explain requirements and refer clients to other services as appropriate.
• Handle intake, processing, and review across eligibility phases.
• Ensure regular attendance and punctuality during working hours.
• Perform other related duties as assigned.

Skills

Interviewing

Data entry

Eligibility assessment

Customer service

Education

Associate degree in Human Services Technology or related field

High school diploma + 2 years paraprofessional/public contact experience

High school diploma + 3 years paraprofessional/public contact experience

Job description

Description

The primary purpose of the position is to be responsible for the intake and processing of applications for services in federal and state Economic Service Programs including but not limited to Food and Nutrition Services (FNS), Medicaid, Crisis Intervention Program (CIP), and Low-Income Energy Assistance Program (LIEAP).

The primary purpose of the position is to be responsible for the intake and processing of applications for services in federal and state Economic Service Programs including but not limited to Food and Nutrition Services (FNS), Medicaid, Crisis Intervention Program (CIP), and Low-Income Energy Assistance Program (LIEAP).

Responsibilities

Employee is responsible for the processes of determining and/or re-determining applicant/client eligibility for the Economic Service programs which includes, but is not limited to, the intake, processing, and review functions. Work includes tasks such as:

• Interviewing of clients and/or reviewing other forms of media including electronically-collected data (such as Electronic Pre-Assessment Screening Service [ePASS]) to obtain required information.
• Entering information into a web-based application to complete initial applications and verify the information obtained.
• Determining and/or verifying eligibility using a web-based application.
• Completing scheduled reviews by obtaining required information and processing updated information in a web-based application.
• Explain requirements and options for obtaining the services and advise or refer clients to other services as appropriate.

Work involves performing various activities during each phase of the eligibility determination process using a state-interconnected web-based application.

• In the intake function, the employee is responsible for obtaining all pertinent data concerning the clients' family composition, financial, employment and health status.
• In the processing function, the employee is involved in processing clients' application through the verification of all information obtained during intake.
• In the review function, work involves the redetermination or review of the clients' case on a periodic basis, in order to re-verify the clients' eligibility for continued participation in the various services.

Regular attendance and punctuality are essential. This position must be available during working hours so that eligible clients can receive necessary services.

Work includes performing other related duties as assigned.

Minimum Education And Experience

One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Minimum Training and Experience Requirements for an Income Maintenance Caseworker I

Graduation from an accredited associate degreeprogram in Human Services Technology, Social Services Associate, Paralegal Technology, BusinessAdministration, Secretarial Science, or a closely related curriculum; or graduation from high school andtwo years of paraprofessional, clerical, or other public contact experience which included negotiating,interviewing, explaining information, gathering and compiling of data, analysis of data and/orperformance of mathematical or legal tasks with at least one year of such experience being in anincome maintenance program; or graduation from high school and three years of paraprofessional,clerical or other public contact experience which included negotiating, interviewing, explaininginformation, the gathering and compiling of data, the analysis of data and/or the performance ofmathematical or legal tasks; or an equivalent combination of training and experience.