Income Maintenance Caseworker II - Universal Intake (Archdale)

Randolph County, NC; High Point (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Randolph County, NC is seeking an Income Maintenance Caseworker to manage the intake and processing of applications for federal and state Economic Service Programs, including FNS, Medicaid, CIP, and LIEAP. The role involves interviewing clients, entering data, and assessing eligibility across intake, processing, and review phases.

The position emphasizes accuracy, timeliness, and effective communication to ensure eligible clients receive needed services.

Qualifications

• One year of experience as an Income Maintenance Caseworker or equivalent.
• Graduation from an accredited associate degree program in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science or closely related curriculum; or high school diploma with two years of paraprofessional/public contact experience.
• Higher level of education or experience in income maintenance programs preferred.

Responsibilities

• Interview clients and review information to obtain required data.
• Enter information into a web-based application to complete initial applications and verify information.
• Determine and verify eligibility using a web-based application.
• Complete scheduled reviews by obtaining required information and updating records.
• Explain requirements and options for obtaining services and advise clients accordingly.
• Assist in intake, processing, and review phases of eligibility determination for Economic Service programs.

Skills

Client interviewing

Data entry

Eligibility determination

Case processing

Customer service

Education

Associate degree in Human Services Technology or related

High school diploma with related experience

Tools

Web-based application

Job description

Description

The primary purpose of the position is to be responsible for the intake and processing of applications for services in federal and state Economic Service Programs including but not limited to Food and Nutrition Services (FNS), Medicaid, Crisis Intervention Program (CIP), and Low-Income Energy Assistance Program (LIEAP).

The primary purpose of the position is to be responsible for the intake and processing of applications for services in federal and state Economic Service Programs including but not limited to Food and Nutrition Services (FNS), Medicaid, Crisis Intervention Program (CIP), and Low-Income Energy Assistance Program (LIEAP).

Responsibilities

Employee is responsible for the processes of determining and/or re-determining applicant/client eligibility for the Economic Service programs which includes, but is not limited to, the intake, processing, and review functions. Work includes tasks such as:

• Interviewing of clients and/or reviewing other forms of media including electronically-collected data (such as Electronic Pre-Assessment Screening Service [ePASS]) to obtain required information.
• Entering information into a web-based application to complete initial applications and verify the information obtained.
• Determining and/or verifying eligibility using a web-based application.
• Completing scheduled reviews by obtaining required information and processing updated information in a web-based application.
• Explain requirements and options for obtaining the services and advise or refer clients to other services as appropriate.

Work involves performing various activities during each phase of the eligibility determination process using a state-interconnected web-based application.

• In the intake function, the employee is responsible for obtaining all pertinent data concerning the clients' family composition, financial, employment and health status.
• In the processing function, the employee is involved in processing clients' application through the verification of all information obtained during intake.
• In the review function, work involves the redetermination or review of the clients' case on a periodic basis, in order to re-verify the clients' eligibility for continued participation in the various services.

Regular attendance and punctuality are essential. This position must be available during working hours so that eligible clients can receive necessary services.

Work includes performing other related duties as assigned.

Minimum Education And Experience

One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Minimum Training and Experience Requirements for an Income Maintenance Caseworker I

Graduation from an accredited associate degreeprogram in Human Services Technology, Social Services Associate, Paralegal Technology, BusinessAdministration, Secretarial Science, or a closely related curriculum; or graduation from high school andtwo years of paraprofessional, clerical, or other public contact experience which included negotiating,interviewing, explaining information, gathering and compiling of data, analysis of data and/orperformance of mathematical or legal tasks with at least one year of such experience being in anincome maintenance program; or graduation from high school and three years of paraprofessional,clerical or other public contact experience which included negotiating, interviewing, explaininginformation, the gathering and compiling of data, the analysis of data and/or the performance ofmathematical or legal tasks; or an equivalent combination of training and experience.