Income Maintenance Caseworker II

Alamance County Veteran Service Office; Greensboro (NC); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Dental Benefit

Vision Insurance

Retirement Benefits

Paid Time Off

Job summary

Alamance County Department of Social Services is seeking an Income Maintenance Caseworker II to join the team in North Carolina. You will interview clients, determine eligibility, and help families access vital food and medical assistance while maintaining accurate case records.

A high school diploma with relevant experience or an associate degree in a related field is required. This full-time position offers a competitive salary of $45,353.28 annually and a comprehensive benefits package.

Qualifications

• High school graduation with paraprofessional/public contact experience involving interviewing, data gathering, and analysis; or
• High school graduation with two years of such experience including at least one year in an income maintenance program; or
• Associate degree in a closely related field or equivalent combination of training and experience.

Responsibilities

• Conduct client interviews to determine eligibility for vital assistance programs.
• Verify and document information to ensure services are delivered per policy.
• Maintain up-to-date case records to support benefits like food and medical assistance.
• Support clients by connecting them to community resources.
• Manage an active caseload while following policies to maximize state and federal support.

Skills

Communication skills

Analytical thinking

Integrity & empathy

Problem solving

Multitasking

Education

High school + 3 years paraprofessional experience

High school + 2 years paraprofessional experience (1 year in IM)

Associate degree in Human Services/Related field

Job description

Income Maintenance Caseworker II

Salary: $45,353.28 Annually

Location: Health & Human Services, NC

Job Type: Full-time

Job Number: 00002

Department: Social Services

Opening Date: 07/02/2026

Closing Date: Continuous

Job Purpose

Make a Difference. Change Lives. Build a Career You Can Be Proud Of.

As an Income Maintenance Caseworker, you’ll do more than manage cases - you’ll be a lifeline for individuals and families seeking stability, dignity, and hope. Every call you take, every case you process, every person you help - it all adds up to real, tangible change. This is a chance to grow a meaningful career while lifting up the lives of others.

All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.

Responsibilities

• Conduct interviews with clients to understand their situation and determine their eligibility for vital assistance programs.
• Verify, document and key information to ensure services are delivered accurately and per policy guidelines.
• Help clients retain life-sustaining benefits like food and medical assistance by maintaining up-to-date, detailed case records.
• Support and guide people during their most vulnerable moments and connect them to other community resources.
• Manage an active caseload while following policies and procedures that help maximize state and federal support.

Qualifications

• Graduation from high school and three years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data, and/or the performance of mathematical or legal tasks; or
• Graduation from high school and two years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, gathering and compiling data, analysis of data, and/or performance of mathematical or legal tasks, with at least one year of such experience in an income maintenance program; or
• Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or an equivalent combination of training and experience.

To fully qualify as an IMC II, candidates must have at least one year of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience. A work against is offered.

(Income Maintenance Caseworker can also go by the title of Human Service Specialist, Economic Services Caseworker, etc.)

Skills & Abilities

• Strong communication skills, written and spoken, with the ability to listen well and explain clearly.
• Analytical thinking, compassion, and sound judgment.
• Integrity, empathy, and the ability to remain composed in emotionally charged situations.
• A drive to solve problems and build trust for those who may not have a voice.
• The ability to multitask in a fast-paced, high-impact environment.

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)

Stand F

Walk O

Sit F

Manually Manipulate F

Reach Outward O

Reach Above Shoulder O

Climb O

Crawl N

Squat or Kneel O

Bend O

Talk/Hear C

10 lbs. or less O

11-20 lbs. O

21-50 lbs. O

51-100 lbs. N

Over 100 lbs. N

12 lbs. or less O

13-25 lbs. O

26-40 lbs. O

41-100 lbs. O

See C

Taste/Smell N

Other Physical Requirements

Vision (Near, Distance, Peripheral)

Work Environment

Standard office setting. Employees are frequently subject to working with agitated clients, heavy workloads and compressed time frames.

Benefits

• Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment. Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.
• Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment.
• Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.
• Voluntary Benefits - Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.
• Life Insurance – Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.
• Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.
• Time Off Accruals
  • Vacation Time – Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.
  • Sick Time – All County full time employees earn 12 days of sick leave per year.
  • County Observed Holidays – Alamance County will observe the State of North Carolina Holiday Schedule.
• Wellness Benefits & Programming
  • Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling, and dependent care resources. Best of all it’s free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn’t recorded. Help is available 24/7/365 by telephone.
• Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.
• Services Available
  • Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever.
  • Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...)
  • Assistance with finding a Primary Care Provider
  • Health Education and Counseling
  • Triage and referrals to specialists when appropriate.
• Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work‑life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.
• Employee Fitness Center – Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday‑Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.