Income & Guideline Specialist: Underwriting Expert

CrossCountry Mortgage, LLC; Lakewood (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Robust benefits

Career growth

Job summary

CrossCountry Mortgage, LLC is seeking an experienced Income and Guideline Specialist to calculate and review complex income for various loan types. You will serve as the central contact for Loan Officers and Processors, interpreting investor guidelines and providing clear calculations.

You will support underwriting turnaround times, analyze scenarios, and maintain IRS form knowledge while creating guides and training materials.

Qualifications

• Bachelor’s degree or equivalent experience.
• At least 4 years of underwriting experience, underwriting to multiple agency and investor guidelines, preferred.
• Jumbo/Non-Agency and Non-QM underwriting background, preferred.
• Government underwriting experience with designations, preferred (DE and VA).
• Excellent communication, negotiation, customer service and problem-solving skills.
• Proficient with Microsoft Word, Excel and Outlook.
• Knowledge and experience using LoanBeam and Encompass preferred.

Responsibilities

• Daily loan support for company employees via a ticketing system, inbound phone calls, email and in person for underwriting/loan scenario-based questions and communication.
• Review and respond to general income calculation/documentation questions while maintaining thorough knowledge of investor income guidelines.
• Assist Loan Officers and Loan Processors in calculating income per investor guidelines and specifications.
• Analyze various underwriting scenarios and suggest potential alternate options with different investors, as needed.
• Review, analyze and calculate income using complex income documentation, including personal and business tax returns, bank statements, audited/unaudited profit and loss statements, balance sheets, rental income documentation, etc. and provide calculations to be used for qualifying purposes.
• Analyze and calculate income and determine business liquidity per investor guidelines.
• Maintain knowledge of IRS income filing forms as they pertain to underwriting qualification – including but not limited to 1040’s, 1120-S, 1065, 1120, as well as all applicable forms/schedules/statements within these documents.
• Create technical documentation, system documentation, “how to” guides, FAQ’s and self-help references as needed.
• Track tasks, activities and time spent within the ticketing system and meet expected turn-times.
• Participate in Underwriting Department, Regional and Sales calls; lead calls as necessary.
• Assist with training sales or processing staff in areas where they need additional guidance.
• Collaborate amongst team members and other departments.
• Maintain a working knowledge of essential underwriting information.
• Maintain all Underwriting designations, as applicable.
• Promote risk-awareness, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
• Ensure compliance with anti-money laundering and sanctions laws and regulations.

Skills

Communication

Negotiation

Problem-solving

Customer service

Microsoft Excel

Microsoft Word

Microsoft Outlook

LoanBeam

Encompass

Detail-oriented

Education

Bachelor’s degree or equivalent experience

Underwriting training or certifications (DE/VA pref)

Tools

LoanBeam

Encompass

NMLS

Job description

CrossCountry Mortgage, LLC is seeking an experienced Income and Guideline Specialist to calculate and review complex income for various loan types. You will serve as the central contact for Loan Officers and Processors, interpreting investor guidelines and providing clear calculations.

You will support underwriting turnaround times, analyze scenarios, and maintain IRS form knowledge while creating guides and training materials.