Mortgage Insurance & Escrow Specialist

CrossCountry Mortgage, LLC; Fort Mill (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC seeks a Mortgage Insurance Specialist to support RoundPoint Mortgage Servicing LLC. You will ensure accurate mortgage insurance data, manage escrow activities, and collaborate with vendors and stakeholders to maintain timely payments and compliant processes.

The role emphasizes attention to detail, strong communication, and reliable service to payees, investors and borrowers while adhering to state and federal regulations and company policies.

Qualifications

• Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred.
• Knowledge of mortgage servicing documents and processes, particularly those related to escrow administration.
• Knowledge of federal, state regulations and investor requirements related to escrow administration.
• Ability to create and analyze portfolio data reports for management.
• Mortgage servicing application knowledge, preferably with Fidelity LPS.
• Knowledge of mortgage insurance payments escrow disbursements.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Identify and resolve mortgage insurance and escrow exceptions.
• Process disbursements on or before the renewal/due/penalty date.
• Research and resolve mortgage insurance issues.
• Maintain payee headers.
• Work with vendors to monitor escrow and non‑escrow loans.
• Prepare exception reports and resolve exception items.
• Ensure accuracy and timeliness of mortgage insurance payments.
• Maintain consistent attendance record to ensure fulfillment of essential functions.
• Perform all duties in accordance with RoundPoint Mortgage Servicing policies and procedures, investor requirements, and all state and federal regulations.
• Display professional customer service skills, creating an acceptable level of customer satisfaction.
• Provide customer service to payees, investors and borrowers concerning mortgage insurance status.
• Identify trends affecting efficiency, quality, and accuracy of escrow administration processes and recommend action plans to improve future performance.
• Communicate with vendors regarding exceptions to identify and resolve issues and trends.
• Identify potential issues or concerns and participate in a solution, including recommending and developing new policies and procedures.
• Assist in the completion of special projects and seasonal projects, such as year‑end reporting or acquisitions.
• Perform other duties as requested by Escrow Supervisor.

Skills

Communication

Data analysis

Time management

Attention to detail

Customer service

Education

Associate degree

Bachelor’s degree preferred

Tools

Fidelity LPS

Microsoft Office

Job description

CrossCountry Mortgage, LLC seeks a Mortgage Insurance Specialist to support RoundPoint Mortgage Servicing LLC. You will ensure accurate mortgage insurance data, manage escrow activities, and collaborate with vendors and stakeholders to maintain timely payments and compliant processes.

The role emphasizes attention to detail, strong communication, and reliable service to payees, investors and borrowers while adhering to state and federal regulations and company policies.