Escrow & Mortgage Insurance Specialist

CCM CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC seeks a Mortgage Insurance Specialist to support RoundPoint Mortgage Servicing LLC. You will ensure timely mortgage insurance payments, resolve escrow issues, and maintain accurate servicing data.

The role emphasizes collaboration with vendors, investors, and internal teams to minimize risk and enhance the borrower and payee experience. Candidates should have an associate degree or equivalent, with knowledge of escrow administration and servicing systems such as

Qualifications

• Associate’s degree or an equivalent combination of education/experience; bachelor’s degree, preferred.
• Knowledge of mortgage servicing documents and processes, particularly those related to escrow administration.
• Knowledge of federal, state regulations and investor requirements related to escrow administration.
• Ability to create and analyze portfolio data reports for management.
• Mortgage servicing application knowledge, preferably with Fidelity LPS.
• Knowledge of mortgage insurance payments escrow disbursements.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Identify and resolve mortgage insurance and escrow exceptions.
• Process disbursements on or before the renewal/due/penalty date.
• Research and resolve mortgage insurance issues.
• Maintain payee headers.
• Work with vendors to monitor escrow and non-escrow loans.
• Prepare exception reports and resolve exception items.
• Ensure accuracy and timeliness of mortgage insurance payments.
• Maintain consistent attendance record to ensure fulfillment of essential functions.
• Perform all duties in accordance with RoundPoint Mortgage Servicing policies and procedures, investor requirements, and all state and federal regulations.
• Display professional customer service skills, creating an acceptable level of customer satisfaction.
• Provide customer service to payees, investors and borrowers concerning mortgage insurance status.
• Identify trends affecting efficiency, quality, and accuracy of escrow administration processes and recommend action plans to improve future performance.
• Communicate with vendors regarding exceptions to identify and resolve issues and trends.
• Identify potential issues or concerns and participate in a solution, including recommending and developing new policies and procedures.
• Assist in the completion of special projects and seasonal projects, such as year-end reporting or acquisitions.
• Perform other duties as requested by Escrow Supervisor.

Skills

Escrow administration

Mortgage servicing knowledge

Data reporting

Customer service

Microsoft Office

Education

Associate degree

Bachelor’s degree preferred

Tools

Fidelity LPS

Job description

CrossCountry Mortgage, LLC seeks a Mortgage Insurance Specialist to support RoundPoint Mortgage Servicing LLC. You will ensure timely mortgage insurance payments, resolve escrow issues, and maintain accurate servicing data.

The role emphasizes collaboration with vendors, investors, and internal teams to minimize risk and enhance the borrower and payee experience. Candidates should have an associate degree or equivalent, with knowledge of escrow administration and servicing systems such as