Inclusive Retail Operations Lead

The Church of Jesus Christ of Latter-day Saints; Saint George (UT); On-site; USD 60,000 - 75,000; Full time

Job summary

The Church of Jesus Christ of Latter-day Saints seeks a Supervisor, Retail Operations to lead and mentor a team of store associates, including individuals facing employment barriers. The role focuses on development counseling coordination, performance management, and delivering excellent customer service.

You will oversee training, scheduling, and operations across merchandising, donation processing, and POS functions, while ensuring safety and compliance across departments.

Qualifications

• Bachelor's degree in business, education, social work, or related field.
• Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations.
• Demonstrated experience in teaching, training, and/or supervision.
• Ability to regularly lift 50 pounds, walk, and stand for long periods.
• Strong customer service experience and ability to interface successfully with diverse demographics of people.

Responsibilities

• Lead and supervise 12-25 store associates who may have barriers to employment.
• Schedule and coordinate store associate plan of care with Development Counseling Services.
• Implement behavior management techniques with associates to drive performance including de-escalation strategies.
• Manage store associate training program including schedule, time management and soft skills.
• Lead store associate team in retail sales, merchandising, and warehouse operations.

Skills

Written communication

Oral communication

Direction and delegation

Accountability

Leadership

Data-driven decisions

MS Office / inventory systems

Education

Bachelor's degree in business or related field

Job description

The Church of Jesus Christ of Latter-day Saints seeks a Supervisor, Retail Operations to lead and mentor a team of store associates, including individuals facing employment barriers. The role focuses on development counseling coordination, performance management, and delivering excellent customer service.

You will oversee training, scheduling, and operations across merchandising, donation processing, and POS functions, while ensuring safety and compliance across departments.