Incidents Coordinator

Empower Pharmacy; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking healthcare company as an Incidents Coordinator, where you'll ensure timely resolution of inquiries while delivering exceptional service. This role requires a keen eye for detail and strong customer service skills, as you'll be collaborating across teams to enhance patient care. With a focus on innovation and quality, you'll be part of a mission to revolutionize healthcare, making a meaningful impact in the industry. Enjoy a supportive environment that values your contributions and offers opportunities for professional growth.

Benefits

No-cost medication

Onsite health & wellness services

Comprehensive health plans

Telehealth services

Paid time off

401K match

Flexible schedules

Rewards & recognition

Qualifications

• Minimum 2 years in call center or customer service, pharmacy experience preferred.
• Registered Pharmacy Technician with the Texas Board of Pharmacy.

Responsibilities

• Research incident inquiries and determine appropriate actions for resolution.
• Identify incident trends and escalate insights for continuous improvement.

Skills

Customer Service

Data Analysis

Microsoft Office

Education

High School Diploma or GED

College Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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Location: Remote - (United States), United States

Posted: May 2, 2025

Job Type: Full Time

Req#: 4233

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We are the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

Our core values are People, Quality, Service, and Innovation. We focus on manufacturing, distribution, and quality control, leveraging advanced technology and a commitment to excellence to improve medication accessibility and affordability.

Joining Empower means becoming part of a mission to revolutionize healthcare, fostering innovation, growth, and meaningful change in the industry. We offer a supportive environment that values your contributions and encourages professional development.

Position Summary

The Incidents Coordinator ensures timely resolution of incident inquiries while delivering exceptional service to patients, providers, and clinics. This role involves identifying trends, collaborating across teams, and maintaining quality and trust.

Responsibilities

• Researches incident inquiries, reviews details, and determines appropriate actions, ensuring timely resolution via phone and email communication.
• Identifies incident trends and escalates insights for continuous improvement.
• Provides excellent customer service by navigating systems, resolving incidents accurately, and documenting outcomes.
• Prepares reports, activity logs, and updates for management review and participates in meetings.
• Supports additional tasks as needed, demonstrating professionalism and care.

Physical requirements include talking, hearing, remaining stationary, and using hands for computer work. Movement around the office and campus is also expected.

Knowledge and Skills

• Quickly defines client issues, collects data, and draws valid conclusions.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Key Competencies

• Customer Focus
• Process Optimization
• Collaboration
• Resourcefulness
• Managing Complexity
• Accountability
• Situational Adaptability
• Effective Communication

Values

• People
• Quality
• Service
• Innovation

Qualifications

• Minimum 2 years in call center, customer service, or related healthcare field; pharmacy experience preferred.
• High school diploma or GED; college preferred.
• Registered Pharmacy Technician with the Texas Board of Pharmacy.

Benefits

• No-cost medication and onsite health & wellness services.
• Comprehensive health plans, telehealth, paid time off, holidays, life & AD&D insurance, FSA, 401K match, short-term disability, flexible schedules, rewards & recognition.

Additional Voluntary Benefits

• Accident, hospital, critical illness, long-term disability, supplemental life & AD&D, legal services, identity theft, pet insurance, employee assistance.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Pharmaceutical Manufacturing