Incident & Crisis Management Solutions Specialist (EMEA)

クーパービジョン・ジャパン; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Incident & Crisis Management Solutions Specialist to join their fully remote team. In this role, you will leverage your expertise in crisis management to create new customers by understanding their needs and delivering tailored software solutions. You will be responsible for generating leads, conducting needs assessments, and providing engaging product demonstrations that showcase the value of the software. This position offers strong growth potential in a supportive and inclusive environment, where your contributions will make a significant impact on emergency management solutions worldwide.

Benefits

Fully remote position

Healthcare insurance

Pension contributions

Life insurance

22 days of annual leave

Flexible working hours

Annual company retreat

Climate Positive initiatives

Qualifications

• Experience in emergency or crisis management roles is essential.
• Strong on-screen presence and excellent written communication skills.

Responsibilities

• Create new Annual Recurring Revenue by generating leads and networking.
• Deliver software demonstrations and develop custom product presentations.

Skills

Crisis Management

Incident Response

Communication Skills

Attention to Detail

Video Production

Tools

CRM Software

Job description

Incident & Crisis Management Solutions Specialist (EMEA)

Our Solutions Specialists create customers from interested organizations by crafting solutions to their challenges through a combination of their industry, product, and commercial expertise.

About us

Our software is used in more than 39 countries across 6 continents to help people prepare and respond to any type of incident or emergency, from winter storms to severe floods, from oil spills to search and rescue operations, from corporate crises to cyber attacks, and more.

We believe in building insanely great software that offers thick, real, meaningful value to those at the forefront of emergency and crisis management. That's why our purpose is to create groundbreaking technologies that help reduce the loss and suffering caused by emergencies to people, the environment, assets, and reputation – wherever humans go.

We are a fully distributed team, all working remotely, and are dedicated to creating a supportive and inclusive workplace. With your well-being at the forefront, we encourage creativity and ensure everyone feels integral to our success.

Responsibilities

Our Incident & Crisis Management Solutions Specialists are responsible for the creation of new Annual Recurring Revenue (ARR) by “creating as many customers as possible”. New leads are created by the commercial team through inbound demand generation, referrals, and customer upsell opportunities. Our Solutions Specialists also create new leads themselves, through the generation and distribution of online articles, videos, audio, imagery, webinars, and other online presence & networking. They identify and network into large opportunities within our existing customers base, ongoing sales, and through requesting introductions from our customers and their networks.

Our Solutions Specialists assist with creating and producing content for our online presence, making sure they are presenting their solutions for Incident & Crisis Managers built on our platform in the best possible way. Our Solutions Specialists are comfortable working towards being a thought leader and building their personal brand on-camera.

Creating wow

Solutions Specialist will make a “Needs Assessment Call” with new inbound leads and listen intently and be curious enough to understand their needs, qualify the opportunity, then develop a custom product demonstration for them.

Our Solutions Specialists deliver software demonstrations of D4H using their industry background & knowledge in Crisis Management, Emergency Response, and Emergency Management. They focus on the customer’s long-term success with D4H by demonstrating ‘tangible human outcomes’ through the use of the product.

Our Solutions Specialists are D4H product experts, able to configure our software to suggest solutions and solve problems for prospects during screen-shares. Rather than discussing specifications and features, our Solutions Specialists dive-in to identify prospects' problems. They solve these pain points by configuring a D4H solution that best solves their issues in an uncomplicated, considerate, and confident manner.

Commercial expertise

Leads qualified by our Solutions Specialist are guided through a pipeline with stages including Problem Discovery, Finding Product Fit, Proposal, and Gaining Consensus, before handing-over to the Commercial Team for contracting, implementation, training, and billing. Our Solutions Specialists will develop commercial expertise, with understanding and awareness of the business environment, market trends, competitors, and economic factors that impact decision-making in purchasing.

Our Solutions Specialists exhibit a high level of precision in the administration of tasks, notes, and schedules in the CRM. They consistently produce well-structured and coherent written documentation about their activities and plans.

Requirements

• Experience in emergency, incident response, or crisis management roles or sectors.
• A strong on-screen presence who can bring energy and enthusiasm to confidently deliver information and engage customers.
• Software power user, with the ability to move fast and build complex configurations.
• Excellent written communication in English, both in terms of grammar and vocabulary.
• Meticulous attention to detail, ensuring error-free materials.
• Exceptional email communicator with fluent spoken English.
• Ability to communicate complex ideas clearly and concisely through professional written correspondence.
• A suitable private space for your home-office environment.

Nice to have

• Video production experience, including live-streaming, screen-recording, and video editing for services such as YouTube.
• Commercial experience in B2B software, sales & marketing, or SaaS solution demonstrations.

What we offer

• Fully remote position in our distributed team.
• Highly competitive salary, rewarding your experience.
• As a high growth company, this position offers strong potential for growth with the business.
• 22 days of annual leave, +1 day for every year of service up to 30 days.
• Flexible working hours. This role will be carried out remotely with all customer and business communication through phone calls, video conferences, and emails.
• Healthcare insurance, pension contributions, life insurance and more. Note that exact benefits offered depend on the country of residence.
• Climate Positive. We offset your personal and professional carbon footprint.
• Annual company retreat. Our most recent ‘Gatherings’ were in the Canadian Rockies, Caribbean, and Iceland.