Critical Incident Coordinator (Senior) @ Leidos

Cyber Crime; Washington (District of Columbia); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a motivated Critical Incident Coordinator to join their National Security Sector. This role involves managing critical incidents, ensuring effective communication across business areas, and supporting Agile DevSecOps initiatives. The ideal candidate will thrive in a dynamic environment, leveraging their analytical and problem-solving skills to triage incidents and coordinate responses. Join a team dedicated to making a significant impact in defense and intelligence, where your contributions will be valued and recognized. If you're ready for your next career challenge, this opportunity is perfect for you.

Qualifications

• 8+ years of relevant experience in incident coordination and management.
• Bachelor’s degree in a relevant field or equivalent specialized experience.

Responsibilities

• Manage end-user relationships and ensure critical incident notifications.
• Coordinate after-action meetings and lead command posts when necessary.

Skills

Analytical Skills

Problem-Solving

Incident Coordination

Communication

Agile Methodologies

DevSecOps

Cloud Integration

Education

Bachelor’s degree in English

Bachelor’s degree in Literature

Bachelor’s degree in Business

Bachelor’s degree in Systems

Bachelor’s degree in Social Science

Bachelor’s degree in Psychology

Technical Discipline

Tools

Microsoft Office Suite

SharePoint

PowerBI

Job description

2411 Patriots Plaza II Washington DC, United States

Looking for an opportunity to make an impact?

At Leidos, innovation is at the heart of everything we do. Powered by a team as diverse as it is talented, we're driven by a shared passion for delivering bold solutions that fuel our customers' success. We believe in empowering our people, giving back to our communities, and leading with sustainability. Every action we take is grounded in integrity and a steadfast commitment to doing what’s right—for our customers, our teams, and the world around us. Our Mission, Vision, and Values aren't just words—they're the compass guiding our journey toward a brighter future.

If this sounds like the kind of environment where you can thrive, keep reading!

The National Security Sector provides technology-enabled services and mission software capabilities for defense and intelligence customers in areas such as cyber, logistics, security operations, and decision analytics.

Are you ready for your next career challenge?

The National Security Sector at Leidos is seeking a motivated and tactical Critical Incident Coordinator (Senior) to support the Leidos Homeland and Force Protection Business Area division within the FBI portfolio. The candidate will support our Agile DevSecOps contract and be responsible for understanding customer needs to create applications. The ideal candidate will possess excellent analytical and problem-solving skills, operate independently with limited supervision, be a strong team player, and establish solid working relationships with technical staff, peers, and external government customers. Experience in communications, Agile, DevSecOps, hardware/software fabrication, cloud and platform system integration, and test and evaluation is a plus.

Join a team committed to a Mission!

Primary Responsibilities:

1. Manage the relationship with the end user through to final resolution, including providing periodic status updates.
2. Ensure critical incident notifications are issued and actively monitor the status of critical incidents.
3. Coordinate after-action meetings to assess incident responses and establish or lead command posts when necessary.

Clearance Required:

• Current TS/SCI clearance.

Required Experience, Skills, and Education:

• 8+ years of relevant experience.
• Bachelor’s degree in English, Literature, Business, Systems, Social Science, Psychology, or a technical discipline, or equivalent specialized experience.
• Familiarity with software used to track issues and customer interactions.
• Experience in communicating across business areas during incident coordination.
• Ability to triage incidents, determine severity, decide on the best course of action, and delegate tasks effectively.

Preferred Experience, Skills, and Education:

• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word).
• Experience with SharePoint.
• Knowledge of PowerBI.