Incident Response & Tech Support Analyst

Realign Llc; Chandler (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Realign Llc in Chandler, AZ is seeking a Technical Support Analyst with Incident Management. The role supports command center operations, opens and supports incident bridges, and coordinates restoration activities across Event, Incident, Change, and Problem Management processes.

Ideal candidates will have around 3 years of relevant experience and operate independently while developing proficiency in live incident coordination and cross-team collaboration.

Qualifications

• 3 years of relevant incident management experience or equivalent exposure.
• Ability to operate independently within documented procedures and improve live incident coordination.

Responsibilities

• Open and support incident bridge lines, engage responder teams, and coordinate logistics through restoration.
• Monitor and analyze events, alerts, incidents, service disruptions, telemetry, logs, dashboards, and change activity across enterprise environments.

Job description

Realign Llc in Chandler, AZ is seeking a Technical Support Analyst with Incident Management. The role supports command center operations, opens and supports incident bridges, and coordinates restoration activities across Event, Incident, Change, and Problem Management processes.

Ideal candidates will have around 3 years of relevant experience and operate independently while developing proficiency in live incident coordination and cross-team collaboration.