Technical Support Analyst with Incident Management-2

Realign Llc; Chandler (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Realign Llc in Chandler, AZ is seeking a Technical Support Analyst with Incident Management. The role supports command center operations, opens and supports incident bridges, and coordinates restoration activities across Event, Incident, Change, and Problem Management processes.

Ideal candidates will have around 3 years of relevant experience and operate independently while developing proficiency in live incident coordination and cross-team collaboration.

Qualifications

• 3 years of relevant incident management experience or equivalent exposure.
• Ability to operate independently within documented procedures and improve live incident coordination.

Responsibilities

• Open and support incident bridge lines, engage responder teams, and coordinate logistics through restoration.
• Monitor and analyze events, alerts, incidents, service disruptions, telemetry, logs, dashboards, and change activity across enterprise environments.

Job description

Technical Support Analyst with Incident Management-2

Role: Technical Support Analyst with Incident Management

Location: Chandler, AZ

Full Time

Job Description

The Technical Analyst II supports command center operations through Event Logistics, Incident Logistics, and production support activities. This role opens and supports incident bridges, engages responder teams, analyzes events and telemetry data, maintains accurate incident records, and supports restoration execution across Event, Incident, Change, and Problem Management processes. The role is calibrated for approximately 3 years of relevant experience and is expected to operate independently within documented procedures while developing stronger proficiency in live incident coordination, priority alignment, operational documentation, and cross-team collaboration.

• Open and support incident bridge lines, engage appropriate responder teams, and coordinate assigned logistics activities through restoration.
• Monitor and analyze operational events, alerts, incidents, service disruptions, telemetry, logs, dashboards, and change activity across enterprise environments.

Required Skills

Cyber Threat Management Analyst