Incident Response Lead: Tech Outages & Readiness

Horizontal Talent; Brooklyn (OH); On-site; USD 69,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Horizontal Talent seeks an experienced Incident Manager to restore critical services, coordinate cross-functional response efforts, and keep stakeholders informed during high-impact events. You will guide recovery across technical teams, drive resolution, and continuously improve incident management processes.

Ideal candidates bring 3+ years of leadership in incidents, deep knowledge of distributed systems, networks, and mainframe platforms, and strong communication skills for both technical and

Qualifications

• 3+ years of experience leading technical projects, incidents, or cross-functional initiatives.
• Experience handling high-impact incidents across multiple business areas or technology teams.
• Working knowledge of distributed systems, networks, application environments, and mainframe platforms.
• Familiarity with ITIL-based incident management practices and service restoration workflows.
• Bachelor’s degree in a related field or equivalent work experience.

Responsibilities

• Monitor, assess, and drive resolution of critical technology incidents and outages affecting enterprise operations.
• Proactively investigate potential incidents and engage the right technical support partners as issues emerge.
• Lead incident response activities, including triage calls, bridge coordination, and vendor collaboration.
• Communicate clearly with business stakeholders, technical teams, and leadership throughout the incident lifecycle.
• Escalate urgent issues and provide timely progress updates during troubleshooting and remediation.
• Document incident timelines, restoration actions, and follow-up items for post-incident reviews.
• Partner with teams across monitoring, detection, problem management, and communications to strengthen recovery readiness.
• Support production readiness efforts for critical initiatives and improve incident management processes.
• Participate in rotating on-call support and off-hours coverage, including overnight and weekend needs.

Skills

Incident management

Cross-functional leadership

ITIL

Communication

Technical troubleshooting

Documentation

Education

Bachelor's degree in a related business or science field

Job description

Horizontal Talent seeks an experienced Incident Manager to restore critical services, coordinate cross-functional response efforts, and keep stakeholders informed during high-impact events. You will guide recovery across technical teams, drive resolution, and continuously improve incident management processes.

Ideal candidates bring 3+ years of leadership in incidents, deep knowledge of distributed systems, networks, and mainframe platforms, and strong communication skills for both technical and