Incident Response Lead - ITIL-Driven Federal Ops

ASM Research, An Accenture Federal Services Company; Jefferson City (MO); On-site; USD 77,000 - 102,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an Incident Response Coordinator to lead end-to-end IT incident management in a highly regulated federal environment, coordinating across infrastructure, application, cybersecurity, and vendors to restore operations swiftly.

The role emphasizes audit-ready documentation, runbook execution, PIR participation, and structured leadership communications while maintaining strict escalation discipline and clear status reporting.

Qualifications

• Bachelor’s degree in information technology, CS, BA, or related field, or equivalent experience.
• 4–7 years in incident management or related IT operations with coordination duties.
• Strong ITIL-aligned incident management and lifecycle practices.
• Proficiency with IT service management platforms and monitoring solutions.
• Excellent problem-solving, analytical, written, and verbal communication skills for technical and leadership audiences.
• Active SECRET clearance or ability to obtain; U.S. citizenship required.

Responsibilities

• Organize response efforts across the full end-to-end lifecycle of incidents, high-impact events, and multiple concurrent incidents; set priorities; assign actions; track progress through restoration; maintain disciplined status calls.
• Ensure accurate categorization, CI linkage, documentation, and knowledge updates; maintain audit-ready records/timelines, and capture key decisions, timelines, and impacts accurately.
• Use monitoring/ITSM data to route incidents; engage infra/app/cyber/vendor dependencies.
• Provide structured internal messaging (leadership updates, stakeholder briefings, and status pages); manage shift handoffs and continuity of incident coordination.
• Help lead PIRs; identify recurring patterns; update runbooks/workflows; track action closure.
• Elevate deteriorating/unresolved incidents per SLA/escalation guidelines.
• Collect/store key decisions, impact summaries, timelines for compliance/audits.
• Facilitate collaboration for IT incidents between infrastructure, application, cybersecurity, and vendor teams to drive timely resolution.
• Track incidents, verify remediation steps, and maintain accurate records required for audits, compliance reviews, and post-incident analysis.
• Participate in post-incident reviews by identifying systemic issues and translating lessons learned into updates to runbooks, workflows, and ITSM configurations.

Skills

Incident management

ITIL

Communication

Cross-functional collaboration

Analytical thinking

Education

Bachelor’s degree in Information Technology/CS/Business or related field

Tools

ITSM platforms

Monitoring solutions

Job description

ASM Research, An Accenture Federal Services Company, seeks an Incident Response Coordinator to lead end-to-end IT incident management in a highly regulated federal environment, coordinating across infrastructure, application, cybersecurity, and vendors to restore operations swiftly.

The role emphasizes audit-ready documentation, runbook execution, PIR participation, and structured leadership communications while maintaining strict escalation discipline and clear status reporting.