Incident Response Lead - Federal Ops & Coordination

ASM Research, An Accenture Federal Services Company; Carson City (NV); On-site; USD 77,000 - 102,000; Full time

Job summary

ASM Research seeks an Incident Response Coordinator to lead end-to-end IT incident response, coordinating across infrastructure, applications, cybersecurity, and vendors to restore operations quickly. You will maintain audit-ready documentation, drive situational updates, and support lessons‑learned initiatives in a highly regulated federal environment.

The role requires a Bachelor’s degree or equivalent and 4–7 years in incident management or related IT operations, with active SECRET clearance

Qualifications

• Bachelor’s degree in information technology, Computer Science, Business Administration, or related field, or equivalent relevant work experience.
• 4–7 years of experience in incident management, incident response, or related IT operations roles with direct responsibility for coordinating multi‑party incident activities.
• Strong understanding of ITIL‑aligned incident management and structured incident response practices, including prioritization, escalation, and lifecycle management.
• Proficiency with IT service management platforms and monitoring solutions; ability to manage multiple incidents and communicate clearly in a high‑pressure operations center environment.

Responsibilities

• Organize response efforts across the full end-to-end lifecycle of incidents, high-impact events, and multiple concurrent incidents; set priorities; assign actions; track progress through restoration; maintain disciplined status calls.
• Ensure accurate categorization, CI linkage, documentation, and knowledge updates; maintain audit‑ready records/timelines, and capture key decisions, timelines, and impacts accurately.
• Use monitoring/ITSM data to route incidents; engage infra/app/cyber/vendor dependencies.
• Provide structured internal messaging (leadership updates, stakeholder briefings, and status pages); manage shift handoffs and continuity of incident coordination.
• Help lead PIRs; identify recurring patterns; update runbooks/workflows; track action closure.
• Elevate deteriorating/unresolved incidents per SLA/escalation guidelines.
• Collect/store key decisions, impact summaries, timelines for compliance/audits.
• facilitate collaboration for IT incidents between infrastructure, application, cybersecurity, and vendor teams to drive timely resolution.
• track incidents, verify remediation steps, and maintain accurate records required for audits, compliance reviews, and post‑incident analysis.
• participate by identifying systemic issues and recurring patterns, and translate lessons learned into updates to runbooks, workflows, and ITSM configurations.

Skills

Incident management

ITIL

Communication skills

Analytical thinking

Problem solving

Security clearance

Education

Bachelor’s degree or equivalent

Tools

ITSM platforms

Monitoring tools

Job description

ASM Research seeks an Incident Response Coordinator to lead end-to-end IT incident response, coordinating across infrastructure, applications, cybersecurity, and vendors to restore operations quickly. You will maintain audit-ready documentation, drive situational updates, and support lessons‑learned initiatives in a highly regulated federal environment.

The role requires a Bachelor’s degree or equivalent and 4–7 years in incident management or related IT operations, with active SECRET clearance