Incident Response Lead – Cross-Functional Crisis Management

Cvent, Inc.; United States; Remote; USD 80,000 - 115,000; Full time

Job summary

Cvent, Inc. is seeking an Incident Response Manager to coordinate customer-facing incidents across the Event Cloud and Hospitality Cloud.

You’ll drive cross-functional response efforts, validate impact data, and craft timely communications for internal stakeholders and customers. You’ll partner with Client Services, Technology, Legal, Sales, Information Security, Finance and Operations to lead root-cause analyses, implement preventive actions, and strengthen incident readiness while maintaining

Qualifications

• Must possess strong written and verbal communication for executive interactions.
• Experience in incident response, crisis or project management desirable.
• Ability to translate complex technical issues for non-technical audiences.

Responsibilities

• Own the customer facing communication workstream for incidents including templates, cadence, approvals, audience targeting, and delivery across channels.
• Develop, document, and continually improve incident response processes aligned with company policies.
• Lead cross-functional incident response projects coordinating necessary teams.
• Bridge between technical, legal, and business teams to drive fast, appropriate resolutions.
• Perform root cause analyses and implement corrective and preventative actions.
• Communicate incident status, impact, and action plans to internal and customer contacts.
• Serve as main point of contact during high-priority incidents, keeping leadership informed.
• Track incident trends, financial impact, and escalations to reduce recurrence.
• Organize incident simulations and trainings to raise readiness.
• Maintain comprehensive incident documentation in line with compliance requirements.

Skills

Incident management

Project management

Communication

Stakeholder management

Education

Bachelor's degree

Job description

Cvent, Inc. is seeking an Incident Response Manager to coordinate customer-facing incidents across the Event Cloud and Hospitality Cloud.

You’ll drive cross-functional response efforts, validate impact data, and craft timely communications for internal stakeholders and customers. You’ll partner with Client Services, Technology, Legal, Sales, Information Security, Finance and Operations to lead root-cause analyses, implement preventive actions, and strengthen incident readiness while maintaining