Major Incident Response Lead

CloudTen Technologies Limited; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

CloudTen Technologies Limited is seeking an Incident Response Coordinator to coordinate customer-facing responses to major incidents across operations, engineering and service teams. The role focuses on maintaining clear timelines, providing timely updates to customers and internal teams, and supporting post-incident reviews to drive learning and closure.

The ideal candidate will keep customer impact at the forefront, document follow-up actions, and help ensure all incident activities are

Qualifications

• Organize response activity involving multiple teams.
• Communicate clearly during time-sensitive service disruptions.
• Keep accurate timelines and follow-through records.
• Maintain attention to customer impact throughout incident handling.

Responsibilities

• Coordinate incident response across operations, engineering and service functions.
• Maintain a clear timeline of incident events and response actions.
• Share timely, understandable updates with affected customers and relevant teams.
• Track follow-up actions after incidents and help ensure they are completed.
• Support post-incident review and communication.

Job description

CloudTen Technologies Limited is seeking an Incident Response Coordinator to coordinate customer-facing responses to major incidents across operations, engineering and service teams. The role focuses on maintaining clear timelines, providing timely updates to customers and internal teams, and supporting post-incident reviews to drive learning and closure.

The ideal candidate will keep customer impact at the forefront, document follow-up actions, and help ensure all incident activities are