Incident Manager/ Relief Shift Supervisor

Merakey; Crafton (Allegheny County); On-site; USD 27,028 - 29,783; Full time

Benefits offered by this job

DailyPay

Flexible Schedules & Work-Life Balance

Health, Dental, Eye, and Ear Benefits

Employee Referral Bonuses

Paid Training & Career Development Opportunities

Job summary

A community care organization is hiring an Incident Manager / Relief Flex Shift Supervisor in Crafton, PA. This role involves providing direct support to individuals with developmental disabilities, ensuring compliance with regulations, and leading a team. The ideal candidate will demonstrate strong communication and supervisory skills. The position offers competitive pay, flexible schedules, and a comprehensive benefits package including health, dental, and eye benefits, as well as professional development opportunities.

Qualifications

• Thorough understanding of individuals with developmental disabilities (IDD) and ICF/MR regulations.
• Ability to communicate effectively with staff and maintain professional relationships.
• Experience applying supervisory skills and providing proper training.

Responsibilities

• Provide direct care and support with activities of daily living (ADLs).
• Promote health, safety, and well-being, including medication support.
• Complete required documentation, progress notes, and service logs.

Skills

Regulatory & Policy Knowledge

Communication & Collaboration

Supervision & Leadership

Decision-Making & Organization

Professional Conduct

Job description

Incident Manager/ Relief Flex Shift Supervisor (IDD)

Location: Pittsburgh, PA (Crafton area)

Pay Rate: $19.62 (Up to $21.62/hr with Enhanced Pay option)

Shift: 2ND shift (rotating weekends)

Merakey is Hiring an Incident Manager / Relief Shift Supervisor!

Key Responsibilities

• Provide direct care and support with activities of daily living (ADLs)
• Assist with personal care, hygiene, mobility, and meal preparation
• Support life skills development, including household tasks and social skills
• Provide community support and transportation
• Promote health, safety, and well‑being, including medication support (as trained)
• Complete required documentation, progress notes, and service logs

Position Details

• Regulatory & Policy Knowledge – Thorough understanding of Individuals with Developmental Disabilities (IDD) and ICF/MR regulations, familiarity with current facility policies and procedures, and ability to maintain Certified Investigator status and ensure compliance.
• Communication & Collaboration – Communicate effectively with staff across all departments and organizational levels, build and sustain effective working relationships with employees, residents, parents, and partnering agencies.
• Supervision & Leadership – Apply supervisory skills with staff at all levels, implement proper practices and techniques of supervision, delegate responsibilities appropriately and provide training to personnel, maintain professionalism and composure in all interactions.
• Decision‑Making & Organization – Exercise sound judgment and analytical reasoning, organize and manage job responsibilities efficiently, make timely decisions that support operations and resident care.
• Professional Conduct – Maintain poise, professionalism, and a positive rapport with stakeholders, uphold high standards of conduct in communication, leadership, and service delivery.

What Merakey Offers YOU

• DailyPay – access your earnings when you need them
• Flexible Schedules & Work‑Life Balance
• Health, Dental, Eye, and Ear Benefits
• Employee Referral Bonuses
• Care.com Membership
• Cell Phone Discounts
• Paid Training & Career Development Opportunities

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan – both pre‑tax and Roth (after‑tax) options available for employee contributions.
• DailyPay – access your pay when you need it!
• On the Goga well‑being platform, featuring self‑care tools and resources.
• Access to Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non‑profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Merakey strictly follows a zero‑tolerance policy for abuse.

Equal Opportunity Employer

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. We also encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Ready to make a difference? Apply today at www.merakey.org/careers to learn more.