Incident Command & Tech Support Analyst

Realign Llc; Chandler (AZ); On-site; USD 60,000 - 95,000; Full time

Job summary

Realign Llc in Chandler, AZ is seeking a Technical Support Analyst with Incident Management to support command center operations, open incident bridges, engage responder teams, and analyze events and telemetry data.

The role emphasizes documenting incidents, supporting restoration across ITIL processes, and working independently within established procedures while collaborating across teams to improve incident response.

Qualifications

• The candidate should have experience in incident management and event coordination.
• Strong analytical skills to monitor telemetry, logs, and dashboards.
• Ability to work across teams with documented procedures.

Responsibilities

• Open and support incident bridge lines, engage responder teams, and coordinate restoration.
• Monitor and analyze operational events, alerts, incidents, service disruptions, telemetry, logs, dashboards, and change activity across enterprise environments.

Skills

Cyber Threat Management Analyst

Job description

Realign Llc in Chandler, AZ is seeking a Technical Support Analyst with Incident Management to support command center operations, open incident bridges, engage responder teams, and analyze events and telemetry data.

The role emphasizes documenting incidents, supporting restoration across ITIL processes, and working independently within established procedures while collaborating across teams to improve incident response.