Technical Support Analyst with Incident Management-5

Realign Llc; Chandler (AZ); Presencial; USD 60.000 - 95.000; Jornada completa

Descripción de la vacante

Realign Llc in Chandler, AZ is seeking a Technical Support Analyst with Incident Management to support command center operations, open incident bridges, engage responder teams, and analyze events and telemetry data.

The role emphasizes documenting incidents, supporting restoration across ITIL processes, and working independently within established procedures while collaborating across teams to improve incident response.

Formación

• The candidate should have experience in incident management and event coordination.
• Strong analytical skills to monitor telemetry, logs, and dashboards.
• Ability to work across teams with documented procedures.

Responsabilidades

• Open and support incident bridge lines, engage responder teams, and coordinate restoration.
• Monitor and analyze operational events, alerts, incidents, service disruptions, telemetry, logs, dashboards, and change activity across enterprise environments.

Conocimientos

Cyber Threat Management Analyst

Descripción del empleo

Technical Support Analyst with Incident Management-5

Role: Technical Support Analyst with Incident Management

Location: Chandler, AZ

Full Time

Job Description :-

The Technical Analyst II supports command center operations through Event Logistics, Incident Logistics, and production support activities. This role opens and supports incident bridges, engages responder teams, analyzes events and telemetry data, maintains accurate incident records, and supports restoration execution across Event, Incident, Change, and Problem Management processes. The role is calibrated for approximately 3 years of relevant experience and is expected to operate independently within documented procedures while developing stronger proficiency in live incident coordination, priority alignment, operational documentation, and cross-team collaboration.

Roles & Responsibilities

• Open and support incident bridge lines, engage appropriate responder teams, and coordinate assigned logistics activities through restoration.
• Monitor and analyze operational events, alerts, incidents, service disruptions, telemetry, logs, dashboards, and change activity across enterprise environments.

Required Skills

Cyber Threat Management Analyst

Job Type: Full Time

Job Category: IT

Job Description

Role: Technical Support Analyst with Incident Management

Location: Chandler, AZ

Full Time

Job Description :-

Roles & Responsibilities

The Technical Analyst II supports command center operations through Event Logistics, Incident Logistics, and production support activities. This role opens and supports incident bridges, engages responder teams, analyzes events and telemetry data, maintains accurate incident records, and supports restoration execution across Event, Incident, Change, and Problem Management processes. The role is calibrated for approximately 3 years of relevant experience and is expected to operate independently within documented procedures while developing stronger proficiency in live incident coordination, priority alignment, operational documentation, and cross-team collaboration.

Open and support incident bridge lines, engage appropriate responder teams, and coordinate assigned logistics activities through restoration.

Monitor and analyze operational events, alerts, incidents, service disruptions, telemetry, logs, dashboards, and change activity across enterprise environments.