Inbound Technical Support Specialist — Flexible Hours

Carrier; Oregon (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Carrier is seeking a Technical Support representative to provide assistance for Supra electronic products in an inbound call center environment. Candidates must have at least 1 year of experience in Technical Support.

This on-site position requires strong communication skills and the ability to troubleshoot technical issues efficiently. Flexibility for shifts, including evenings and weekends, is essential.

Candidates with PC knowledge (Windows 7-10) and excellent customer service skills will be preferred.

Qualifications

• 1+ year of Technical Support/Call Center or Help Desk experience.
• Ability to work a flexible shift, including weekends.
• Ability to sit and/or stand throughout an 8-hour day.

Responsibilities

• Take customer and agent calls and provide accurate answers.
• De-escalate situations involving dissatisfied customers.
• Provide operational and technical assistance to users.
• Troubleshoot and resolve technical issues.

Skills

Technical Support experience

Excellent communication skills

Detail-oriented

Ability to troubleshoot

Education

High School diploma or GED

Tools

PC systems knowledge (Windows 7-10)

Job description

Carrier is seeking a Technical Support representative to provide assistance for Supra electronic products in an inbound call center environment. Candidates must have at least 1 year of experience in Technical Support.

This on-site position requires strong communication skills and the ability to troubleshoot technical issues efficiently. Flexibility for shifts, including evenings and weekends, is essential.

Candidates with PC knowledge (Windows 7-10) and excellent customer service skills will be preferred.