Inbound Sales Specialist with CRM & Tech Support

Daniel-Defense-1; Georgia; On-site; USD 42,000 - 60,000; Full time

Job summary

Daniel Defense in Georgia is seeking a Sales Representative 1 to handle inbound inquiries, provide product knowledge, and process sales orders. You will support a range of customers including military, law enforcement, and civilians, while maintaining accurate CRM records and contributing to continuous improvement in safety, quality and productivity.

The role requires 1-2 years of related sales experience, strong communication, attention to detail, and proficiency with Microsoft Office; ERP/CRM

Qualifications

• 1-2 years of related sales experience.
• Strong verbal and written communication skills.
• High attention to detail and organizational skills.
• Proficient with Microsoft Office Suite.
• Experience with CRM or ERP tools preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication methods.
• Provide technical assistance to customers for all Daniel Defense products.
• Process various types of sales orders as needed.
• Assist with administrative office tasks such as filing documents, preparing for events, and organizing work areas.
• Engage in technical discussions with customers and internal teams through phone, email, and contact forms.
• Receive inbound sales inquiries from commercial, military, and law enforcement customers, gather information and provide a handoff to the appropriate department.
• Participate in continuous improvement initiatives related to Safety, 6S, Quality, Delivery, and Productivity.
• Update and maintain account records within a CRM system.
• Maintain high standards of integrity, safety, and professionalism, and contribute to a positive team culture.
• Responsible for demonstrating commitment to and leadership of environmental health and safety principles, policies and procedures.
• Participates in the company’s efforts to continuously improve in Safety, 6S, Quality, Delivery and Productivity.
• Expected to be a contributor to the company standards on high integrity, safety, fair and equitable treatment and a positive work environment
• Other responsibilities as deemed appropriate or necessary by management.

Skills

Sales experience

Attention to detail

Organizational skills

Verbal and written communication

Problem solving

Tools

Excel

Outlook

CRM/ERP tools

Job description

Daniel Defense in Georgia is seeking a Sales Representative 1 to handle inbound inquiries, provide product knowledge, and process sales orders. You will support a range of customers including military, law enforcement, and civilians, while maintaining accurate CRM records and contributing to continuous improvement in safety, quality and productivity.

The role requires 1-2 years of related sales experience, strong communication, attention to detail, and proficiency with Microsoft Office; ERP/CRM